- This topic has 13 replies, 5 voices, and was last updated 3 years, 4 months ago by Ray.
May 1, 2018 at 9:59 pm #565117Ray
I’m not certain what’s causing it, but when trying to build a page using Elementor, nothing happens. I only get a white screen and need to use the back arrow to get out. I can build with WP Baker, but not with Elementor.
Any ideas?GeneratePress 2.0.2May 1, 2018 at 11:06 pm #565136supazena
It happen to me one time : I had JS in header within conflict with ElementorMay 2, 2018 at 8:16 am #565561LeoStaffCustomer SupportMay 2, 2018 at 12:19 pm #565814Ray
This is the usual response that premium users get. Yes, I did and they said the same thing, “go to the theme developer”.
Back to you now.May 2, 2018 at 3:03 pm #565922TomLead DeveloperLead Developer
That’s strange – Elementor actually tells people to activate GeneratePress when testing for theme conflicts, as the two work so well together.
When you’re seeing the white page, do you see any errors if you right click and select “Inspect”? Check the “Console” tab for red errors.May 2, 2018 at 4:10 pm #565971Ray
It’s just a complete white screen. Here is a screenshot. I have disabled WP Baker as well troubling shooting the issue.May 2, 2018 at 4:14 pm #565973TomLead DeveloperLead Developer
So nothing appears in the Console tab if you right click the screen and select “Inspect”?
Do you have any recent errors in your
error_logfile (can be found on your server)?May 3, 2018 at 12:50 am #566229Ray
This is what appears following your instructions.May 3, 2018 at 10:15 am #566644TomLead DeveloperLead Developer
It sounds like it may be an issue with your server: https://stackoverflow.com/questions/14039804/error-330-neterr-content-decoding-failed
Might be worth checking with your hosting.May 3, 2018 at 10:29 am #566658Ray
Looks you’re spot on there, mate. I’ll have a look into it and report back.May 3, 2018 at 7:14 pm #566905Benjamin
Actually, just to chime in, I had this EXACT problem a little while ago. It drove me nuts trying to figure it out!
Elementor updated and started showing a white screen when I tried entering the editor no matter what I tried. I found out by searching online that it was an issue with the servers preventing the editor from loading and that I might actually be able solve the issue by going into Elementor settings from the dashboard, going into the advanced tab, and enabling “Switch Editor Loader Method.” Solved the problem for me immediately.
I hope that helps!May 3, 2018 at 8:01 pm #566929LeoStaffCustomer SupportMay 3, 2018 at 9:20 pm #566966Ray
Benjamin. High 5 to you. Thanks for the fast fix.May 3, 2018 at 9:20 pm #566968Ray
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