[Support request] Elementor Archive template issues, GP Premium plugin corrupting it

Home Forums Support [Support request] Elementor Archive template issues, GP Premium plugin corrupting it

Home Forums Support Elementor Archive template issues, GP Premium plugin corrupting it

Viewing 14 posts - 1 through 14 (of 14 total)
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  • #1018402
    Louise

    Hello, I have spoken to Elementor and they have narrowed the issue down to the GP premium plugin.

    When I try and make an archive template using Elementor, the layout is corrupted and has massive margins, if I deactivate the plugin the margins are correct again.

    Elementor said I need to speak to you guys now.

    #1018440
    David
    Staff
    Customer Support

    Hi there,

    try disabling the GP Blog modules in Appearance > GeneratePress

    #1019461
    Louise

    Thank you that fixed it but now a couple of other issues appeared –

    1 – there are grey boxes on the blog sections please follow link to screen shot – https://prnt.sc/pb8pzd

    This seems to be on most pages where there are blog posts follow this link for example – https://www.plushtentsglamping.co.uk/

    2 – All the full width images are not full width anymore, there is now a large space next to them – https://www.plushtentsglamping.co.uk/festival-backstage-hospitality/

    #1019480
    David
    Staff
    Customer Support

    This isn’t theme related but we can try and help.
    First thing can you disable the lazyloader plugin you’re using. Let me know

    #1019517
    Louise

    Hello David

    Thank you so much, i have removed that plugin and it has fixed the grey box issue. I will not use that again.

    I still have the gaps at the side of the full with images on pages –
    https://www.plushtentsglamping.co.uk/woodland-wedding-venue-in-sussex-near-hampshire-london/

    and

    https://www.plushtentsglamping.co.uk/festival-backstage-hospitality/

    When I go into the page to edit, the images are all ok.

    #1019520
    David
    Staff
    Customer Support

    If you view the page and resize the browser you’ll probably find they resize.
    Are you using the Stretch function to make those sections full width – you’re better off not using that option, just make sure the Page is set to full width and set the sections to full width

    #1019527
    Louise

    I’m confused as they were working fine before, the top image of cypress hill is fine, the other images are not below

    #1019533
    Louise

    Even the wording is cut off, i’m just using a macbook

    #1019534
    Louise

    Here is a screen shot – https://prnt.sc/pba8bb

    #1019537
    David
    Staff
    Customer Support

    Are you using the Stretch Section option in the section settings?

    #1019570
    Louise

    Hello David, Thank you so much for your help so far, i’m sorry this is taking time to fix.

    The issues only happened when I deactivated the blog from the GP premium options. I tried to reactivate the blog again but the images are still wrong.

    I have not used sections, I have built all with elementor

    Here is a screenshot of my GP settings – https://prnt.sc/pbasqc

    #1019572
    David
    Staff
    Customer Support

    What i mean is – go into Elementor – edit the problem section, in the sections settings there is an option: Stretch Section. Do you have this activated?

    #1020695
    Louise

    Hi David

    Your correct, I have removed this option, i’m not too sure I ever select it so confused as to why it had been activated.

    I have now checked all the pages and i’m still seeing grey box issues with the blog section on this page – https://www.plushtentsglamping.co.uk/woodland-wedding-venue-in-sussex-near-hampshire-london/

    Same on this page –

    https://www.plushtentsglamping.co.uk/corporate-glamping-team-building-away-day/

    And this page –
    https://www.plushtentsglamping.co.uk/yurt-hire/

    On this page – https://www.plushtentsglamping.co.uk/festival-backstage-hospitality/
    there should be a section with a link to our brochure which is not showing please see screenshot https://prnt.sc/pbv5ee

    #1020709
    David
    Staff
    Customer Support

    Try:

    1. Regenerate CSS:
    https://docs.elementor.com/article/204-my-changes-do-not-appear-online

    2. Clear all plugin / browser caches.

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