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[Resolved] Editor Error

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This topic contains 9 replies, has 3 voices, and was last updated by  David 2 days, 18 hours ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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  • #900054

    Taylor

    I am receiving an error when trying to edit posts or pages on my blog. It reads: “The editor has encountered an unexpected error” and then it gives me the options of attempt recovery, copy post text, and copy error. This has been happening since yesterday. What do I do?

    #900069

    David Customer Support

    Hi there,

    couple of things to try:

    First – install the Gutenberg plugin this will bring the editor up to the latest version so may eliminate an old bug.

    Second – disable all other plugins to see if there is a plugin conflict.

    #900550

    Taylor

    Thank you for the help! Disabling all the plugins solved the problem. I activated each plug in again one at a time and checked the editing status of my posts/pages. It looks like the plugin with the problem is Riddle Quiz Maker. We use this plug in for a lot of things. So, far we’ve had it activated for two months, and it’s never caused a problem. Is there something I can do to still be able to use the plug in? Thank you!

    #900572

    David Customer Support

    You may need to take it up with the Author, according to WordPress.org the free version is tested up to WP 5.2 so it should work.

    Do you have the Gutenberg plugin also installed? As this incorporates a lot of bug fixes in the main editor, although a lot of them are now in 5.2

    #900592

    Taylor

    No. I don’t have the Gutenberg plugin installed. When I install it, do I need to do anything with it?

    #900593

    Leo Customer Support

    The plugin will need to be activated like any other plugins 🙂

    #900688

    Taylor

    Right. I don’t need to do anything else though?

    #900726

    David Customer Support

    Nothing else required – just install and activate. It will effectively ‘replace’ the built in editor

    #901328

    Taylor

    Thank you!

    #901359

    David Customer Support

    You’re welcome – let us know how you get on 🙂

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