[Support request] Dropdown menu dont work

[João]

Hello,

I have a wordpress 5.2.1–pt_PT, with a GeneratePress 2.2.2 and GP Premium 1.8.3 – The main dropdown menu don´t work (PC, tablet or mobile).

I have another wordpress instalation with the same version and GeneratePress 2.2.2 but with GP Premium 1.8.2 – it work´s fine.

Wordpress tell´s me that´s unknown compatibility beetween de lastest wordpress version and this version of GP Premium 1.8.3.

Can you give me some feedback please about this issue?

Thank you so much.

Regards,

João

[Leo]

Hi there,

Can you try #1 here to eliminate any plugin conflicts first?
https://docs.generatepress.com/article/debugging-tips/

Let me know 🙂

[João]

Hello Leo,

following your tips:

1. Deactivate all of your non-GP plugins – does the issue still exist?
– Yes, still

2. Turn on WP DEBUG – do any errors display in your Dashboard or on your live site?
– No errors displyed

3. If you’re getting a white screen while Customizing or somewhere else, try increasing your memory limit.
– No white screen

4. Activate the core WordPress theme (TwentySeventeen) – does the issue still exist?
– No, with this theme works well.

5. Check your error_log (or ask your hosting to) – are there any big errors in there?
– No

[David]

Hi there,

in your customizer > layout > primary navigation options you have the choice of Navigation Drop down, can you try the other options to see if the sub menu works.

[João]

Hello David,

following the tip, I change the option of the dropdown menu for roll over the button, and the sub menu works fine in desktop mode.

The responsive main menu don´t work in tablet and mobile mode.

The option click on item or click in arrow don´t work in any mode (desktop, tablet and mobile)

Regards

[Tom]

Hmm, there must be some sort of conflict, as we’re using the click option here on this website.

Do you have any custom functions or CSS you can temporarily turn off to check for conflicts?

[João]

Hello Tom,

I disable the custom css and the issue remais.

[Leo]

Looks like it’s working?
https://www.screencast.com/t/tGS2ocsyO

[João]

Hello Leo,

the responsive menu don´t work in tablet and mobile mode.

Waiting feedback.

Thank you.

[Leo]

Can you disable all plugins except GP Premium?

Any custom functions added?

[João]

Hello Leo,

I already made this kind of test – June 14, 2019 at 2:40 am #929288

Any custom functions added?

NO

following your tips:

1. Deactivate all of your non-GP plugins – does the issue still exist?
– Yes, still

2. Turn on WP DEBUG – do any errors display in your Dashboard or on your live site?
– No errors displyed

3. If you’re getting a white screen while Customizing or somewhere else, try increasing your memory limit.
– No white screen

4. Activate the core WordPress theme (TwentySeventeen) – does the issue still exist?
– No, with this theme works well.

5. Check your error_log (or ask your hosting to) – are there any big errors in there?
– No

Do you have a new update of the GP Premium plugin for the latest version of wordpress?
Unknown compatibility still appears.

That may be the reason for the problem.

[Leo]

Can you leave ALL plugins disabled and send the dashboard access using Account Issue here?
https://generatepress.com/contact/

Please include the following information:
– The URL of this topic.
– Login URL.
– Username and password.

[João]

Hello Leo,

ok, form submitted.

Please give some feedback asap.

Thank you

[Tom]

Hi there,

The javascript file which controls the click functionality is empty: http://www.yourdomainname.com/web/wp-content/themes/generatepress/js/dropdown-click.min.js?ver=2.2.2

Can you try re-installing the theme?

[João]

Hello Tom

I re-install the theme and nothing.

The main menu works in deskop browsers but not in responsive mode like tablet and mobile.

Please give me some feedback.

[Author]

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