[Support request] Dropdown menu dont work

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Viewing 15 posts - 1 through 15 (of 16 total)
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  • #928631
    João

    Hello,

    I have a wordpress 5.2.1–pt_PT, with a GeneratePress 2.2.2 and GP Premium 1.8.3 – The main dropdown menu don´t work (PC, tablet or mobile).

    I have another wordpress instalation with the same version and GeneratePress 2.2.2 but with GP Premium 1.8.2 – it work´s fine.

    Wordpress tell´s me that´s unknown compatibility beetween de lastest wordpress version and this version of GP Premium 1.8.3.

    Can you give me some feedback please about this issue?

    Thank you so much.

    Regards,

    João

    #928650
    Leo
    Staff
    Customer Support

    Hi there,

    Can you try #1 here to eliminate any plugin conflicts first?
    https://docs.generatepress.com/article/debugging-tips/

    Let me know 🙂

    #929288
    João

    Hello Leo,

    following your tips:

    1. Deactivate all of your non-GP plugins – does the issue still exist?
    – Yes, still

    2. Turn on WP DEBUG – do any errors display in your Dashboard or on your live site?
    – No errors displyed

    3. If you’re getting a white screen while Customizing or somewhere else, try increasing your memory limit.
    – No white screen

    4. Activate the core WordPress theme (TwentySeventeen) – does the issue still exist?
    – No, with this theme works well.

    5. Check your error_log (or ask your hosting to) – are there any big errors in there?
    – No

    #929330
    David
    Staff
    Customer Support

    Hi there,

    in your customizer > layout > primary navigation options you have the choice of Navigation Drop down, can you try the other options to see if the sub menu works.

    #929342
    João

    Hello David,

    following the tip, I change the option of the dropdown menu for roll over the button, and the sub menu works fine in desktop mode.

    The responsive main menu don´t work in tablet and mobile mode.

    The option click on item or click in arrow don´t work in any mode (desktop, tablet and mobile)

    Regards

    #929717
    Tom
    Lead Developer
    Lead Developer

    Hmm, there must be some sort of conflict, as we’re using the click option here on this website.

    Do you have any custom functions or CSS you can temporarily turn off to check for conflicts?

    #929730
    João

    Hello Tom,

    I disable the custom css and the issue remais.

    #929750
    Leo
    Staff
    Customer Support
    #931956
    João

    Hello Leo,

    the responsive menu don´t work in tablet and mobile mode.

    Waiting feedback.

    Thank you.

    #932395
    Leo
    Staff
    Customer Support

    Can you disable all plugins except GP Premium?

    Any custom functions added?

    #932434
    João

    Hello Leo,

    I already made this kind of test – June 14, 2019 at 2:40 am #929288

    Any custom functions added?

    NO

    following your tips:

    1. Deactivate all of your non-GP plugins – does the issue still exist?
    – Yes, still

    2. Turn on WP DEBUG – do any errors display in your Dashboard or on your live site?
    – No errors displyed

    3. If you’re getting a white screen while Customizing or somewhere else, try increasing your memory limit.
    – No white screen

    4. Activate the core WordPress theme (TwentySeventeen) – does the issue still exist?
    – No, with this theme works well.

    5. Check your error_log (or ask your hosting to) – are there any big errors in there?
    – No

    Do you have a new update of the GP Premium plugin for the latest version of wordpress?
    Unknown compatibility still appears.

    That may be the reason for the problem.

    #932452
    Leo
    Staff
    Customer Support

    Can you leave ALL plugins disabled and send the dashboard access using Account Issue here?
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

    #933049
    João

    Hello Leo,

    ok, form submitted.

    Please give some feedback asap.

    Thank you

    #933314
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    The javascript file which controls the click functionality is empty: http://www.yourdomainname.com/web/wp-content/themes/generatepress/js/dropdown-click.min.js?ver=2.2.2

    Can you try re-installing the theme?

    #933507
    João

    Hello Tom

    I re-install the theme and nothing.

    The main menu works in deskop browsers but not in responsive mode like tablet and mobile.

    Please give me some feedback.

Viewing 15 posts - 1 through 15 (of 16 total)
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