[Support request] Display in Elementor and Page don't match

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • #1053026
    Mira

    Hi,
    I’m using GeneratePress and Elementor, handed my site over to my client. She made some edits and now suddenly the container background (created in Elementor, not GP) is not showing up in the layout! It shows up in the Elementor layout, but not the actual page. Then I added custom CSS to GP on that page to try to get the container to show up but it’s still not there. Any ideas???
    what it looks like in Elementor
    <BR>
    What it looks like on screen
    <BR>
    Even when I add custom CSS to the page the container doesn’t show the styling.
    additional CSS doesn't work

    #1053065
    David
    Staff
    Customer Support

    Hi there,

    this is what i see when visiting the site:

    #1053076
    Mira

    This is because I just went into GP and used the controls there to add a Background. It’s a workaround that’s ok for now, but I don’t understand what happened.

    #1053086
    David
    Staff
    Customer Support

    Have you tried Regenerating CSS in the Elementor > Tools ?

    #1053093
    Mira

    I have never done that. Is that through the dashboard? Because a bunch of my pages aren’t listening to Elementor any more. 🙁

    Elementor
    elementor screen
    vs
    http://christinathompson.net/blog/

    #1053094
    Mira

    oops i meant to show you this

    #1053095
    David
    Staff
    Customer Support

    Yeah – if you go to Dashboard > Elementor > Tools – there is a button to regenerate CSS.
    Also best to clear any caches, plugin, server and browser afterwards

    #1053106
    Mira

    I tried Regenerating CSS but it’s still mismatched. See Blog page: http://christinathompson.net/blog/

    #1053109
    Mira

    And now it’s lost my blog single Elementor template.
    http://christinathompson.net/james-cook/

    This used to be nicely formatted with a white rounded background!

    #1053167
    David
    Staff
    Customer Support

    I am seeing a 404 error in the developers console which is for CSS style sheet that Elementor generates. Regenerating CSS and clearing any plugin and server caches should fix this sort of issue.

    You may want to raise this with Elementor.

    #1053169
    Mira

    David, if I look at the Blog page in Elementor and click Preview Changes, it looks ok, but after I hit “Update” it loses the Elementor styling.

    #1053171
    Mira

    Ok, could you point me to the best place to ask for Elementor Pro support?

    #1053175
    David
    Staff
    Customer Support

    It sounds like a caching issue – you may want to try purging any server caches and check the site in a Private browser to make sure the browser isn’t caching it.

    You have to login to your Elementor Account to raise a support topic.

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