[Resolved] deactivating a license

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  • Author
    Posts
  • #884405
    Laura

    Hi,
    Can you tell me what happens if I deactivate a license on a site I created but have not been paid fully for yet?
    It would be nice if they did not utilize the design if not paying.
    Can I easily reinstate the license and get the work back?
    Thank you,
    Laura

    #884465
    Leo
    Staff
    Customer Support

    Hi there,

    Unfortunately that’s not possible.

    You can only deactivate future update – inside your account > Purchases > View Licenses > Manage sites.

    We always recommend developers to build-in the price of a license for their clients so that they would have their own license. This also help when you no longer supports them as they will still receive supports from us.

    Let me know if this helps πŸ™‚

    #884619
    Laura

    thank you

    #885085
    Leo
    Staff
    Customer Support
Viewing 4 posts - 1 through 4 (of 4 total)
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