Archived topic
Customizer view different than actual page
19 replies · Started by Michael on September 17, 2019
Hi, I've built several sites with Elementor and GeneratePress. I'm running into an issue I've never seen before.
Please take a look at this screenshot: https://www.dropbox.com/s/7rt3hq1g9fvym5w/2019-09-17-01.jpg?dl=0
The Customizer displays the primary navigation in the proper default font, full width, and a logo, as intended. But the public-face pages display a different font with a contained width, and not logo.
I have disabled all plugins except GP Premium and cleared both the browser and plugin caches. When I switch to a default theme, the issue goes away. When I switch back to GP, the issue reappears.
What could be going on?
Hi there,
99% of the time this is a caching issue of some sort.
Switching to the default theme won't work as the header and navigation are GP elements.
Are you using a child theme?
Hi Leo, there is no child theme in this case.
If it is caching-related, it would have to be a very sticky one at the server level (SiteGround in this case). I can replicate this issue on every browser I have.
Server cache is the one I'm referring to :)
Can you check with your host?
Siteground did have a "static cache" enabled by default. It's now been cleared and disabled. However, the issue is exactly the same as before.
That's really strange. We haven't had reports on this and I assume your other sites don't have this issue either?
Must be something specific to this site.
Any custom functions or anything else?
Agreed, strange. I uninstalled, then re-installed GP Premium - no change. There's no custom CSS, no custom functions, we've already eliminated other plugins, and tested with the default theme (which DOES correct the issue). So, it seems to get down to the core GeneratePress theme. I'm running out of ideas. Reinstall the theme?
Don't think that'd work but probably worth a shot.
So this is what I am seeing:
https://www.screencast.com/t/xi2vFHQXzD
The couple of things that have been changed from a fresh install is the navigation location/typography and search has been activated.
So the customizer used to work, and then it stopped working?
Yes, your screenshot is correct for public facing pages. But the Customizer shows this, with a different font, layout, and logo: https://www.dropbox.com/s/52fld6h3t2bh4te/2019-09-17-02.jpg?dl=0
Yes, when I configured this site for the client, the Customizer worked as expected. Then, the client touched it . . . is it possible they somehow corrupted things? Not even sure how one could do that. I've never had any trouble with GP. It's always been excellent, lightweight, and fast. Elementor has been solid too. It's mainstream now, and has become my favorite builder. GP and Elementor work well together.
What if you deactivate all plugins including GP Premium?
Does the customizer work?
Hi Leo,
If all the plugins, including GP Premium, are disabled, the Customizer does NOT work as expected. Changing something basic, like the background color of the primary navigation, is not reflected on the front end.
I read a couple of posts on this issue, there's plenty of memory, I've reinstalled WordPress and the theme, disabled all the plugins, confirmed the site and WordPress URLs match, changed browsers, and generally gone through all the obvious troubleshooting steps that I'm aware of. This site's Customizer is just dead in the water.
What do you suggest at this point?
By the way, I'm reaching out to SiteGround (the host) to troubleshoot, check the log file, etc. I have an almost identical site at SiteGround built with GP Premium + Elementor. Works fine. Beginning to think this is some type of deep corruption specific to new.paradisecccs.org.
That's a good idea.
I've forwarded this to Tom as well and see if he can think of anything :)
Thank you, much appreciated!
