Customizer not working

Hi there,

can you go to Dashboard > Tools > Site Health. First check there are no significant issues/errors being raised there.

If that is clear then:

1. Check for plugin conflicts by temporarily disabling all plugins apart from GP Premium.
2. Check with your host to see if they can enable debugging so hopefully they can get a little more detail on the problem via the error_log

Hello David,

Thanks for your reply.

No errors in Site Health. No plugin conflicts, but Customizer does work with all plugins activated using the 2022 theme.

I looked in my error log and found this:

[19-Mar-2022 21:21:41 UTC] PHP Parse error: syntax error, unexpected 'generate_setup' (T_STRING), expecting ')' in /home2/httpstep/public_html/wp-content/themes/generatepress/functions.php on line 19

Looks like the error is in the Generate theme

Does this help?

Keith

That sounds strange. We haven't had any reports on this.

Can you try reinstalling the theme?

Let me know :)

Hi Leo,

Thanks very much - problem solved!

Cheers

Keith

No problem :)

Make sure to never modify the parent theme's files.

Hello Leo,

I thought everything was working with the customizer, but no.

None of my customizer code that refers to mobiles is working. The bold code below is coloured red in the customizer ie wherever there is a #media (max-width: 768px) statement

#media (max-width: 768px) {.main-navigation .main-nav ul li a, .menu-toggle, .main-navigation .mobile-bar-items a {
padding-left: 15px;
padding-right: 15px;
border-left: 1px solid #9c9785;
border-bottom: 1px solid #80923a;
}
}

Nothing is showing up in the error log.

Thanks

Keith

It doesn’t sound like a customizer issue.

Can you open a new topic and link us to the page in question?

Thanks!

Hi Leo,

I don't think I explained myself clearly.

The problem is in the customizer, so every page viewed on mobile is affected.

This is the CSS for the Generate back to the top button

.generate-back-to-top, .generate-back-to-top:visited {
border-radius: 25px;
line-height: 50px;
width: 50px;
bottom: 130px;
right: 38px;
border: 1px;
border-style: solid;
}
#media (max-width: 768px) {
.generate-back-to-top, .generate-back-to-top:visited {
border-radius: 20px;
line-height: 28px;
width: 28px;
bottom: 130px;
right: 0px;
}
}

But the button is the same size on mobiles as desktops.

Here is one of my pages https://step.asn.au/

I think this problem happened at the same time as the previous Customizer problem. However, if you now still think this is a new issue I will start a new topic.

Thanks

Keith

Let's move this to a new topic.

Thanks!