Archived topic
Customizer Keeps Crashing
11 replies · Started by Austin on May 24, 2019
I know this question has been answered many times and I have had a problem with this in the past but today I can't get past it. I deactivated all plugins. Cleared caches. Increased memory to 256mb. I have the latest wordpress and GP premium. Nothing is working
Hi there,
couple of things to test:
1. Check PHP version - it should be at least 7.1
2. Disable all other plugins except GP Premium to see if there is a plugin conflict.
I upgraded to the latest PHP, disabled all plugins, cleared cache, tried incognito mode, and it still is crashing. Could it be some settings or something in GP?
Unlikely as we haven't had any other reports on this.
What do you mean it's crashing? Like white screen?
It takes a while to load. Then once it loads, I can click a few buttons then it crashes.
Weird.
Can you send us the dashboard access through Account Issues here?
https://generatepress.com/contact/
Be sure to reference the topic URL.
Make sure all plugins except GP Premium are disabled.
sent
So I poked around the customizer for about 3 minutes but wasn't able to get the error to happen.
Anything specific I need to do?
Do you have another browser to test?
Wow Firefox works but Chrome doesn't. Ok, thanks. I'll see if it's something on my end.
Yeah I used Chrome to test without any issues so should be something fishy on your end :)
Hi, just wanted to report the same problems we had on a single computer in our office.
Reading the posts here second time it gave me the idea for solving the problem:
Our Workmate used Dashlane Browser Plugin which interferes with the Customizer while loading..
Disabling it solved the problem. Try also to disable any other browser plugins as AdBlocker etc.
Have Fun
Thanks for sharing!
