[Resolved] Customizer Keeps Crashing

Home Forums Support [Resolved] Customizer Keeps Crashing

Home Forums Support Customizer Keeps Crashing

  • This topic has 11 replies, 4 voices, and was last updated 2 years ago by Leo.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #909555
    Austin

    I know this question has been answered many times and I have had a problem with this in the past but today I can’t get past it. I deactivated all plugins. Cleared caches. Increased memory to 256mb. I have the latest wordpress and GP premium. Nothing is working

    #909573
    David
    Staff
    Customer Support

    Hi there,

    couple of things to test:

    1. Check PHP version – it should be at least 7.1
    2. Disable all other plugins except GP Premium to see if there is a plugin conflict.

    #910031
    Austin

    I upgraded to the latest PHP, disabled all plugins, cleared cache, tried incognito mode, and it still is crashing. Could it be some settings or something in GP?

    #910037
    Leo
    Staff
    Customer Support

    Unlikely as we haven’t had any other reports on this.

    What do you mean it’s crashing? Like white screen?

    #910038
    Austin

    It takes a while to load. Then once it loads, I can click a few buttons then it crashes.

    #910039
    Leo
    Staff
    Customer Support

    Weird.

    Can you send us the dashboard access through Account Issues here?
    https://generatepress.com/contact/

    Be sure to reference the topic URL.

    Make sure all plugins except GP Premium are disabled.

    #910044
    Austin

    sent

    #910048
    Leo
    Staff
    Customer Support

    So I poked around the customizer for about 3 minutes but wasn’t able to get the error to happen.

    Anything specific I need to do?

    Do you have another browser to test?

    #910049
    Austin

    Wow Firefox works but Chrome doesn’t. Ok, thanks. I’ll see if it’s something on my end.

    #910050
    Leo
    Staff
    Customer Support

    Yeah I used Chrome to test without any issues so should be something fishy on your end 🙂

    #958997
    Armin

    Hi, just wanted to report the same problems we had on a single computer in our office.
    Reading the posts here second time it gave me the idea for solving the problem:
    Our Workmate used Dashlane Browser Plugin which interferes with the Customizer while loading..
    Disabling it solved the problem. Try also to disable any other browser plugins as AdBlocker etc.

    Have Fun

    #959356
    Leo
    Staff
    Customer Support
Viewing 12 posts - 1 through 12 (of 12 total)
  • You must be logged in to reply to this topic.