[Resolved] Customize options do not charge

[rtomc]

Hy,

I’m using GP (WP 4.2.2 + BuddyPress 2.2.3.1)

Just today I have boight GO-Premium.

Before use GP-premium I upload WP version to the last one: 4.2.2, and only then I tried to use my new GP Premium but then customize options do not charge.

Can be caused by the last version of WP?

Somebody it knows?

Thansks !

Rtomc

[Tom]

Hi there,

I’m using GP Premium with 4.2.2. with no issues.

What do you mean by them not changing? You change the option, and nothing happens at all? Does the area on the right reload but nothing is changed?

Can you link me to your site so I can take a look?

Let me know 🙂

[rtomc]

Hy Tom,

Thansk for your answer.

Now I’m sure that the last version of WP isn’t the problem because in other WP that I’ve running with GP all is ok.

I publish a screenshoot of the problem in a hide page: http://eldesvandelasletras.com/costumize-options-do-not-load/

When I go to “costumize” I can’t see the options that I need to change the header, the layout, colour, blog options, widget options… that normally are in the left column.

I tried deactivating the plugins, but I do’nt found any incompatibility.

I deleted and reinstal·let the theme… nothing.

I tried too with “FreeLAncer” theme and the situation it’s the same.
I tried with other themes and all runs perfect 🙁

Any suggestion?

Thansks again.

Rtomc

[Tom]

Can you try increasing your PHP memory?: http://generatepress.com/knowledgebase/increasing-memory-limit/

Let me know – we’ll get it fixed! 🙂

[rtomc]

Hy

I tried it editing wp-confing without success

Then I sent a ticket to hosting provider.

I’ll tell you the answer

Thanks

rtomc

[Tom]

If you’d like you can send me a temporary admin login to support@generatepress.com and I’ll take a look to see if I can see the problem 🙂

[Tom]

This turned out to be a bug with the SiteOrigin Widget Bundle plugin.

When the Google maps widget is active, it causes a JS error in the Customizer.

This is happening with the core TwentyFifteen theme as well, so it’s more than likely a bug in the plugin.

Thanks!

[Greg Priday]

Hi Tom

Sorry to jump in here, but would it be possible for you to give me the JS error you’re seeing with the maps widget? I’d love to get this fixed up ASAP, but I haven’t been able to recreate the error on my side.

[Tom]

Hi Greg,

Here’s the error: TypeError: f.state is not a function

How to reproduce:

1. Using TwentyFifteen (or any theme), activate PageBuilder and the Widgets bundle.

2. Enable the Google maps widget.

3. Add the widget to any widget area, and add a location into the widget.

4. Now go into the Customizer – it won’t fully load, and Firebug spits out the above error.

Let me know if you need more info 🙂

[Greg Priday]

There we go, thanks a million Tom. Not sure why I couldn’t recreate that before. I’ve managed to fix this, I’ll release a hotfix update some time tomorrow.

[Tom]

Happy to help!

[Author]

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