[Resolved] Customize not working

[Ged]

I just installed GP premium on a new site and when I try to open the Customize page, I get Http Error 500
If I deactivate GP premium and just try GP, the customizer works ok.
Can anyone help?

[Leo]

Hi there,

First thing to try is increasing your PHP memory limit: https://docs.generatepress.com/article/increasing-php-memory-limit/

If that doesn’t work, check your error_log file for any errors. Your hosting can help you find the file if you can’t find it.

[Ged]

I asked my hosting company to help and they came back with the following error>>>

PHP Fatal error: Call to a member function check_capabilities() on a non-object in /home/nissankeysco/public_html/wp-includes/class-wp-customize-control.php on line 283 <<<<

I have reverted to a 2017 version of premium on another site and it works fine. Could this be a problem with premium?

[Tom]

Hi there,

That’s strange – do you have any other plugins activated when testing GP Premium?

What version of WordPress are you using?

[Ged]

Right now, the only plugin that is active is GP Premium. I spoke to my hosting tech guys and they gave me the error:-
PHP Fatal error: Call to a member function check_capabilities() on a non-object in /home/nissankeysco/public_html/wp-includes/class-wp-customize-control.php on line 283

[Tom]

What happens if you deactivate all of the GP Premium modules in “Appearance > GeneratePress”?

What version of PHP is your server running?

[Ged]

If I deactivate GP Premium, and then go to appearance>>>customize it works ok. When I upload GP premium 1.7.7 I get the blank page error http 500

If I use the 2017 version of GP Premium 1.5.6 it works fine

[Tom]

With GP Premium activated, can you go into “Appearance > GeneratePress” and deactivate the pro modules? Does the Customizer load once those are deactivated?

[Ged]

I just reinstalled GP Premium and then went<Appearance>Generate Press. activate plus options and I get same error: ‘This page isn’t working nissankeys.co.uk is currently unable to handle this request.
HTTP ERROR 500’

if I deactivate the pro modules it works fine

[Tom]

Can you activate each module one by one until it breaks again?

Sorry for the debugging process, just trying to nail down which module is causing the issue for you.

[Tom]

Also, can you confirm which version of WordPress you’re using?

[Ged]

the third down the list – colours when deactivated allows customize to load

[Tom]

What version of WordPress are you running?

[Ged]

1.7.7

[Tom]

That’s the GP Premium version. What about WordPress itself?

You can check by hovering over the WordPress icon in your Dashboard and clicking “About”: http://prntscr.com/mb8otd

[Author]

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