- This topic has 16 replies, 3 voices, and was last updated 4 years, 4 months ago by Tom.
January 21, 2019 at 10:02 am #788158Ged
I just installed GP premium on a new site and when I try to open the Customize page, I get Http Error 500
If I deactivate GP premium and just try GP, the customizer works ok.
Can anyone help?January 21, 2019 at 10:28 am #788180LeoStaffCustomer Support
First thing to try is increasing your PHP memory limit: https://docs.generatepress.com/article/increasing-php-memory-limit/
If that doesn’t work, check your error_log file for any errors. Your hosting can help you find the file if you can’t find it.January 22, 2019 at 4:42 am #788792Ged
I asked my hosting company to help and they came back with the following error>>>
PHP Fatal error: Call to a member function check_capabilities() on a non-object in /home/nissankeysco/public_html/wp-includes/class-wp-customize-control.php on line 283 <<<<
I have reverted to a 2017 version of premium on another site and it works fine. Could this be a problem with premium?January 22, 2019 at 3:16 pm #789464TomLead DeveloperLead Developer
That’s strange – do you have any other plugins activated when testing GP Premium?
What version of WordPress are you using?January 22, 2019 at 5:09 pm #789520Ged
Right now, the only plugin that is active is GP Premium. I spoke to my hosting tech guys and they gave me the error:-
PHP Fatal error: Call to a member function check_capabilities() on a non-object in /home/nissankeysco/public_html/wp-includes/class-wp-customize-control.php on line 283January 22, 2019 at 5:14 pm #789522TomLead DeveloperLead Developer
What happens if you deactivate all of the GP Premium modules in “Appearance > GeneratePress”?
What version of PHP is your server running?January 23, 2019 at 11:35 am #790310Ged
If I deactivate GP Premium, and then go to appearance>>>customize it works ok. When I upload GP premium 1.7.7 I get the blank page error http 500
If I use the 2017 version of GP Premium 1.5.6 it works fineJanuary 23, 2019 at 11:36 am #790313TomLead DeveloperLead Developer
With GP Premium activated, can you go into “Appearance > GeneratePress” and deactivate the pro modules? Does the Customizer load once those are deactivated?January 23, 2019 at 11:48 am #790323Ged
I just reinstalled GP Premium and then went<Appearance>Generate Press. activate plus options and I get same error: ‘This page isn’t working nissankeys.co.uk is currently unable to handle this request.
HTTP ERROR 500’
if I deactivate the pro modules it works fineJanuary 23, 2019 at 11:49 am #790324TomLead DeveloperLead Developer
Can you activate each module one by one until it breaks again?
Sorry for the debugging process, just trying to nail down which module is causing the issue for you.January 23, 2019 at 11:56 am #790332TomLead DeveloperLead Developer
Also, can you confirm which version of WordPress you’re using?January 23, 2019 at 11:56 am #790334Ged
the third down the list – colours when deactivated allows customize to loadJanuary 23, 2019 at 12:01 pm #790338TomLead DeveloperLead Developer
What version of WordPress are you running?January 23, 2019 at 12:21 pm #790355Ged
1.7.7January 23, 2019 at 12:24 pm #790357TomLead DeveloperLead Developer
That’s the GP Premium version. What about WordPress itself?
You can check by hovering over the WordPress icon in your Dashboard and clicking “About”: http://prntscr.com/mb8otd
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