[Resolved] Customize Menu doesn't work after GP-Premium Install

Home Forums Support [Resolved] Customize Menu doesn't work after GP-Premium Install

Home Forums Support Customize Menu doesn't work after GP-Premium Install

Viewing 15 posts - 1 through 15 (of 19 total)
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  • #52236
    Kyle

    Hi,

    I purchased the whole GP-Premium package, installed, activated, and verified my email address. The “Customize” menu shows the new add-on that I’ve activated, but none of the drop downs will open to let me edit the settings. What gives?

    Thanks,
    Kyle

    #52275
    Tom
    Lead Developer
    Lead Developer

    Hi Kyle,

    Sounds like there might be a javascript error in the Customizer area if none of the accordions will open up.

    Can you try deactivating all other plugins and see if it works? If so, activate them one by one until the problem arises again.

    If that doesn’t do it, try increasing your memory: http://generatepress.com/knowledgebase/increasing-memory-limit/

    And if that doesn’t work – let me know and I’ll take a better look at what’s going on.

    Thanks!

    #52858
    Kyle

    Hi Tom,

    I tried both of those suggestions but still no luck!

    –Kyle

    #52860
    Tom
    Lead Developer
    Lead Developer

    Can you email me a temporary admin login to support@generatepress.com?

    Thanks!

    #53297
    Kyle

    Account info should be in your inbox. Thanks…

    #53357
    Tom
    Lead Developer
    Lead Developer

    I deactivated GP Premium and still experienced the same issue.

    There’s a javascript error happening with GP Premium deactivated, and the default WordPress theme (TwentyFourteen) activated:

    TypeError: this.$sectionContent.sortable is not a function

    I’m seeing there’s a “broken theme”, so maybe try deleting that theme completely.

    #53658
    Jason Banks

    I am having the same problem. Just purchased the premium pack and the premium addons don’t seem to be working when I click on the “Customize” menu item.

    #53659
    Tom
    Lead Developer
    Lead Developer

    Hi Jason,

    If you’ve confirmed it’s not another plugin causing the issue, shoot me an email with temp admin details to support@generatepress.com.

    I’ll take a look ASAP.

    #53670
    Tom
    Lead Developer
    Lead Developer

    The issue above was that none of the add-ons were enabled in GP Premium.

    Once add-ons were enabled, the options showed up in Customizer as they should ๐Ÿ™‚

    #53722
    Kyle

    Hi Tom,

    I deleted the “broken theme” (it was just an extra directory from my ftp software)
    I reinstalled WordPress 4.01
    I deleted, downloaded and reinstalled the GeneratePress
    I deleted, uploaded, reinstalled and activated Gp-Premium

    Still having the same problem!

    –Kyle

    #53741
    Tom
    Lead Developer
    Lead Developer

    Hmm ok, we’ll keep digging.

    Can you turn WP Debug on?: http://codex.wordpress.org/Debugging_in_WordPress

    Shoot me an email when that’s done with the URL to your site (I know I have it somewhere, but I get a lot of emails haha).

    That should help me find the bug and fix this for you ๐Ÿ™‚

    Thanks for your patience!

    #114923
    Kristian Kolding

    Hi Tom,
    Was this error resolved? Just bought the premium package and I’m having the exact same problem.
    Thanks

    #114942
    Tom
    Lead Developer
    Lead Developer

    Hi Kristian,

    Do none of the suggestions above fix it? Deactivating other plugins etc..

    Does this only happen when GP Premium is activated?

    If so, would you be willing to send me temporary login admin details to support@generatepress.com so I can take a look?

    Thanks!

    #114944
    Kristian Kolding

    Hi Tom,

    I did all of the above, but nothing changed. My provider has set a 180MB php memory limit which should be sufficient.
    I’ve emailed you a temporary login.

    Thanks in advance!

    #114946
    Tom
    Lead Developer
    Lead Developer

    This seems to be a bug with your WP Subscribe plugin.

    You can find others having the same issue in their forum:
    https://wordpress.org/support/plugin/wp-subscribe

Viewing 15 posts - 1 through 15 (of 19 total)
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