- This topic has 18 replies, 4 voices, and was last updated 5 years, 8 months ago by
Tom.
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December 7, 2014 at 5:54 pm #52236
Kyle
Hi,
I purchased the whole GP-Premium package, installed, activated, and verified my email address. The “Customize” menu shows the new add-on that I’ve activated, but none of the drop downs will open to let me edit the settings. What gives?
Thanks,
KyleDecember 8, 2014 at 12:53 am #52275Tom
Lead DeveloperLead DeveloperHi Kyle,
Sounds like there might be a javascript error in the Customizer area if none of the accordions will open up.
Can you try deactivating all other plugins and see if it works? If so, activate them one by one until the problem arises again.
If that doesn’t do it, try increasing your memory: http://generatepress.com/knowledgebase/increasing-memory-limit/
And if that doesn’t work – let me know and I’ll take a better look at what’s going on.
Thanks!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentDecember 8, 2014 at 10:28 pm #52858Kyle
Hi Tom,
I tried both of those suggestions but still no luck!
–Kyle
December 8, 2014 at 10:45 pm #52860Tom
Lead DeveloperLead DeveloperCan you email me a temporary admin login to support@generatepress.com?
Thanks!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentDecember 9, 2014 at 3:48 pm #53297Kyle
Account info should be in your inbox. Thanks…
December 9, 2014 at 5:28 pm #53357Tom
Lead DeveloperLead DeveloperI deactivated GP Premium and still experienced the same issue.
There’s a javascript error happening with GP Premium deactivated, and the default WordPress theme (TwentyFourteen) activated:
TypeError: this.$sectionContent.sortable is not a function
I’m seeing there’s a “broken theme”, so maybe try deleting that theme completely.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentDecember 10, 2014 at 2:07 pm #53658Jason Banks
I am having the same problem. Just purchased the premium pack and the premium addons don’t seem to be working when I click on the “Customize” menu item.
December 10, 2014 at 2:18 pm #53659Tom
Lead DeveloperLead DeveloperHi Jason,
If you’ve confirmed it’s not another plugin causing the issue, shoot me an email with temp admin details to support@generatepress.com.
I’ll take a look ASAP.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentDecember 10, 2014 at 6:05 pm #53670Tom
Lead DeveloperLead DeveloperThe issue above was that none of the add-ons were enabled in GP Premium.
Once add-ons were enabled, the options showed up in Customizer as they should π
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentDecember 10, 2014 at 10:11 pm #53722Kyle
Hi Tom,
I deleted the “broken theme” (it was just an extra directory from my ftp software)
I reinstalled WordPress 4.01
I deleted, downloaded and reinstalled the GeneratePress
I deleted, uploaded, reinstalled and activated Gp-PremiumStill having the same problem!
–Kyle
December 11, 2014 at 12:57 am #53741Tom
Lead DeveloperLead DeveloperHmm ok, we’ll keep digging.
Can you turn WP Debug on?: http://codex.wordpress.org/Debugging_in_WordPress
Shoot me an email when that’s done with the URL to your site (I know I have it somewhere, but I get a lot of emails haha).
That should help me find the bug and fix this for you π
Thanks for your patience!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentJune 16, 2015 at 7:20 am #114923Kristian Kolding
Hi Tom,
Was this error resolved? Just bought the premium package and I’m having the exact same problem.
ThanksJune 16, 2015 at 8:48 am #114942Tom
Lead DeveloperLead DeveloperHi Kristian,
Do none of the suggestions above fix it? Deactivating other plugins etc..
Does this only happen when GP Premium is activated?
If so, would you be willing to send me temporary login admin details to support@generatepress.com so I can take a look?
Thanks!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentJune 16, 2015 at 9:09 am #114944Kristian Kolding
Hi Tom,
I did all of the above, but nothing changed. My provider has set a 180MB php memory limit which should be sufficient.
I’ve emailed you a temporary login.Thanks in advance!
June 16, 2015 at 9:33 am #114946Tom
Lead DeveloperLead DeveloperThis seems to be a bug with your WP Subscribe plugin.
You can find others having the same issue in their forum:
https://wordpress.org/support/plugin/wp-subscribeDocumentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development -
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