- This topic has 18 replies, 4 voices, and was last updated 6 years, 3 months ago by Tom.
December 7, 2014 at 5:54 pm #52236Kyle
I purchased the whole GP-Premium package, installed, activated, and verified my email address. The “Customize” menu shows the new add-on that I’ve activated, but none of the drop downs will open to let me edit the settings. What gives?
KyleDecember 8, 2014 at 12:53 am #52275TomLead DeveloperLead Developer
Can you try deactivating all other plugins and see if it works? If so, activate them one by one until the problem arises again.
If that doesn’t do it, try increasing your memory: http://generatepress.com/knowledgebase/increasing-memory-limit/
And if that doesn’t work – let me know and I’ll take a better look at what’s going on.
Thanks!December 8, 2014 at 10:28 pm #52858Kyle
I tried both of those suggestions but still no luck!
–KyleDecember 8, 2014 at 10:45 pm #52860TomLead DeveloperLead DeveloperDecember 9, 2014 at 3:48 pm #53297Kyle
Account info should be in your inbox. Thanks…December 9, 2014 at 5:28 pm #53357TomLead DeveloperLead Developer
I deactivated GP Premium and still experienced the same issue.
TypeError: this.$sectionContent.sortable is not a function
I’m seeing there’s a “broken theme”, so maybe try deleting that theme completely.December 10, 2014 at 2:07 pm #53658Jason Banks
I am having the same problem. Just purchased the premium pack and the premium addons don’t seem to be working when I click on the “Customize” menu item.December 10, 2014 at 2:18 pm #53659TomLead DeveloperLead Developer
If you’ve confirmed it’s not another plugin causing the issue, shoot me an email with temp admin details to email@example.com.
I’ll take a look ASAP.December 10, 2014 at 6:05 pm #53670TomLead DeveloperLead Developer
The issue above was that none of the add-ons were enabled in GP Premium.
Once add-ons were enabled, the options showed up in Customizer as they should 🙂December 10, 2014 at 10:11 pm #53722Kyle
I deleted the “broken theme” (it was just an extra directory from my ftp software)
I reinstalled WordPress 4.01
I deleted, downloaded and reinstalled the GeneratePress
I deleted, uploaded, reinstalled and activated Gp-Premium
Still having the same problem!
–KyleDecember 11, 2014 at 12:57 am #53741TomLead DeveloperLead Developer
Hmm ok, we’ll keep digging.
Can you turn WP Debug on?: http://codex.wordpress.org/Debugging_in_WordPress
Shoot me an email when that’s done with the URL to your site (I know I have it somewhere, but I get a lot of emails haha).
That should help me find the bug and fix this for you 🙂
Thanks for your patience!June 16, 2015 at 7:20 am #114923Kristian Kolding
Was this error resolved? Just bought the premium package and I’m having the exact same problem.
ThanksJune 16, 2015 at 8:48 am #114942TomLead DeveloperLead Developer
Do none of the suggestions above fix it? Deactivating other plugins etc..
Does this only happen when GP Premium is activated?
If so, would you be willing to send me temporary login admin details to firstname.lastname@example.org so I can take a look?
Thanks!June 16, 2015 at 9:09 am #114944Kristian Kolding
I did all of the above, but nothing changed. My provider has set a 180MB php memory limit which should be sufficient.
I’ve emailed you a temporary login.
Thanks in advance!June 16, 2015 at 9:33 am #114946TomLead DeveloperLead Developer
This seems to be a bug with your WP Subscribe plugin.
You can find others having the same issue in their forum:
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