Customize Menu doesn't work after GP-Premium Install

[Kyle]

Hi,

I purchased the whole GP-Premium package, installed, activated, and verified my email address. The “Customize” menu shows the new add-on that I’ve activated, but none of the drop downs will open to let me edit the settings. What gives?

Thanks,
Kyle

[Tom]

Hi Kyle,

Sounds like there might be a javascript error in the Customizer area if none of the accordions will open up.

Can you try deactivating all other plugins and see if it works? If so, activate them one by one until the problem arises again.

If that doesn’t do it, try increasing your memory: http://generatepress.com/knowledgebase/increasing-memory-limit/

And if that doesn’t work – let me know and I’ll take a better look at what’s going on.

Thanks!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Kyle]

Hi Tom,

I tried both of those suggestions but still no luck!

–Kyle

[Tom]

Can you email me a temporary admin login to support@generatepress.com?

Thanks!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Kyle]

Account info should be in your inbox. Thanks…

[Tom]

I deactivated GP Premium and still experienced the same issue.

There’s a javascript error happening with GP Premium deactivated, and the default WordPress theme (TwentyFourteen) activated:

TypeError: this.$sectionContent.sortable is not a function

I’m seeing there’s a “broken theme”, so maybe try deleting that theme completely.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Jason Banks]

I am having the same problem. Just purchased the premium pack and the premium addons don’t seem to be working when I click on the “Customize” menu item.

[Tom]

Hi Jason,

If you’ve confirmed it’s not another plugin causing the issue, shoot me an email with temp admin details to support@generatepress.com.

I’ll take a look ASAP.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Tom]

The issue above was that none of the add-ons were enabled in GP Premium.

Once add-ons were enabled, the options showed up in Customizer as they should 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Kyle]

Hi Tom,

I deleted the “broken theme” (it was just an extra directory from my ftp software)
I reinstalled WordPress 4.01
I deleted, downloaded and reinstalled the GeneratePress
I deleted, uploaded, reinstalled and activated Gp-Premium

Still having the same problem!

–Kyle

[Tom]

Hmm ok, we’ll keep digging.

Can you turn WP Debug on?: http://codex.wordpress.org/Debugging_in_WordPress

Shoot me an email when that’s done with the URL to your site (I know I have it somewhere, but I get a lot of emails haha).

That should help me find the bug and fix this for you 🙂

Thanks for your patience!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Kristian Kolding]

Hi Tom,
Was this error resolved? Just bought the premium package and I’m having the exact same problem.
Thanks

[Tom]

Hi Kristian,

Do none of the suggestions above fix it? Deactivating other plugins etc..

Does this only happen when GP Premium is activated?

If so, would you be willing to send me temporary login admin details to support@generatepress.com so I can take a look?

Thanks!

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Kristian Kolding]

Hi Tom,

I did all of the above, but nothing changed. My provider has set a 180MB php memory limit which should be sufficient.
I’ve emailed you a temporary login.

Thanks in advance!

[Tom]

This seems to be a bug with your WP Subscribe plugin.

You can find others having the same issue in their forum:
https://wordpress.org/support/plugin/wp-subscribe

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development

[Author]

Posts