[Support request] Customise button just opens blank page.

Home Forums Support [Support request] Customise button just opens blank page.

Home Forums Support Customise button just opens blank page.

  • This topic has 4 replies, 2 voices, and was last updated 5 months ago by David.
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  • #2156407
    Bob

    Using a vanilla WP install, the latest theme and premium plugin. Everything updated,this is what happens when I try to customise. https://gyazo.com/c42886c27f516b3ec44597c257294c69

    #2156526
    David
    Staff
    Customer Support

    Hi there,

    whitescreens generally mean a lack of PHP memory or resources.
    If you go to Dashboard > Tools > Site Health. First check there are no major issues reported, then go to Info (tab) > Server and copy and paste the settings here so we can see if thats an issue.

    #2157300
    Bob

    Server architecture Linux 3.10.0-962.3.2.lve1.5.27.el7.x86_64 x86_64
    Web server Apache
    PHP version 7.3.33 (Supports 64bit values)
    PHP SAPI litespeed
    PHP max input variables 1000
    PHP time limit 30
    PHP memory limit 40M
    PHP memory limit (only for admin screens) 256M
    Max input time 60
    Upload max filesize 2M
    PHP post max size 8M
    cURL version 7.71.0 OpenSSL/1.1.1d
    Is SUHOSIN installed? No
    Is the Imagick library available? No
    Are pretty permalinks supported? Yes
    .htaccess rules Your .htaccess file contains only core WordPress features.

    #2157410
    Bob

    Thanks, I increased from 32 to 64 and it loads now.

    #2157642
    David
    Staff
    Customer Support

    Glad to hear you fixed it!

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