[Support request] Crash on installation and again on activation

[John]

Please advise ASAP.

( ! ) Warning: require_once(/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/generate-ie//library/batch-processing/wp-async-request.php): failed to open stream: No such file or directory in /Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 51
Call Stack
# Time Memory Function Location
1 0.0011 532224 {main}( ) …/plugins.php:0
2 0.6299 67367096 plugin_sandbox_scrape( ) …/plugins.php:178
3 0.6302 67406920 include( ‘/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/gp-premium.php’ ) …/plugin.php:1897
4 0.6368 67663048 require_once( ‘/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/sites/sites.php’ ) …/gp-premium.php:143
5 0.6382 67895792 require_once( ‘/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php’ ) …/sites.php:8
6 0.6382 67895792 GeneratePress_Sites_Helper::get_instance( ) …/class-site-helper.php:925
7 0.6382 67895832 GeneratePress_Sites_Helper->__construct( ) …/class-site-helper.php:32

( ! ) Fatal error: require_once(): Failed opening required ‘/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/generate-ie//library/batch-processing/wp-async-request.php’ (include_path=’.:/Applications/XAMPP/xamppfiles/lib/php’) in /Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php on line 51
Call Stack
# Time Memory Function Location
1 0.0011 532224 {main}( ) …/plugins.php:0
2 0.6299 67367096 plugin_sandbox_scrape( ) …/plugins.php:178
3 0.6302 67406920 include( ‘/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/gp-premium.php’ ) …/plugin.php:1897
4 0.6368 67663048 require_once( ‘/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/sites/sites.php’ ) …/gp-premium.php:143
5 0.6382 67895792 require_once( ‘/Users/jvs1/Documents/Websites/www.morganhall.dev.cc/wp-content/plugins/gp-premium/sites/classes/class-site-helper.php’ ) …/sites.php:8
6 0.6382 67895792 GeneratePress_Sites_Helper::get_instance( ) …/class-site-helper.php:925
7 0.6382 67895832 GeneratePress_Sites_Helper->__construct( ) …/class-site-helper.php:32

[Tom]

Hi there,

You still have our very old individual add-ons installed. These were discontinued in 2016.

You’ll need to access your site via FTP or the File Manager inside your hosting control panel.

Then navigate to wp-content/plugins and delete the generate-ie folder.

If you’re not able to access your server like this, call your hosting support and ask them to do it for you.

Let me know – sorry for the inconvenience!

[Author]

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