[Support request] Connection test failed (#http_request_failed: cURL error 28: Operation timed out

Home Forums Support Connection test failed (#http_request_failed: cURL error 28: Operation timed out

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  • #893674
    Oleg

    Hello! I’m using Generate Press and I have the following problem: Connection test failed (#http_request_failed: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received)

    I read some topics before on this forum and it has something to do with White-List my domain or IP.

    Please, advice!
    Note: I’m not using any Cloudflare or other CDNs.

    Thank you!

    #893868
    David
    Staff
    Customer Support

    Hi there,

    this is generally a server related issue. Some points for troubleshooting which you can check with your host are:

    1. Check PHP and cURL library versions.
    2. Increase server memory limits
    3. Check for limitations on WP-Cron of if there are security / firewall modules that could be blocking the cURL requests.

    #894377
    Oleg

    I don’t think it’s a server issue…here is why:

    1. I’m using as a server Virtual Machine, not Virtual Host.
    2. I increased memory_limit to 256MB
    3. I’m using NGINX + PHP7.2-FPM + Ubuntu
    4. Machine has more then enough power to host the website, guaranteed.
    5. Configs has been changed to provide the best performance possible so far…

    Am I missing something, may be?

    Please, help!

    #894528
    David
    Staff
    Customer Support

    Where, or when, is it that you are getting the error?

    #894543
    Oleg

    I’m getting this error when I do the Health-Check. I have the JetPack and it’s complaining about it.

    #894625
    Tom
    Lead Developer
    Lead Developer

    So it’s having trouble connecting to JetPack, not GP Premium?

    Are you on localhost? If so, you may need to do this: https://jetpack.com/support/development-mode/

    Otherwise, you might need to check with their support to see what could cause that issue.

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