[Support request] Conflict with Thrive Architect and Generate Press

[Adri]

I was talking with David via: https://generatepress.com/forums/topic/conflict-with-thrive-architect-and-generate-press/page/2/#post-821985

[David]

Hi there,

any chance you can send us Temporary Admin login so we can see whats occurring?

[Adri]

Sorry David, but I dont know how to do it secretly.

If I write a reply anyone can see it??

[David]

You can send them via the Account Info form here:

https://generatepress.com/contact/

Please add the URL of this topic to the form so we can track.

[David]

Can you just confirm the issue?
I am able to go into the Customizer, it takes a few seconds to load but it works. Let me know.

[Adri]

I can still do nothing, the customizer is empty, I cant choose any template nor element, this time, this message shows up: cURL error 28: Connection timed out after 10000 milliseconds

[Tom]

Just to confirm, is the issue opening the Customizer?

I just opened it up in Chrome and everything seems to be working fine.

[Adri]

I record a video: https://www.useloom.com/share/6f4f37a05aa64d0a8278537a434e4e81

The previous days at least I could choose template even though nothing happens, but today as can you see in the video, templates dont show up.

My problem is not internet conection or computer because I try in several places, home and work with different computers.

[David]

Before we delve deeper, can you try disabling all other plugins aside from GP Premium and Thrive so we can test for plugin conflict.

[Adri]

Hi David again, I did what you say, disabling all plugins except those, and the problem persists, is the same.

[Tom]

Do you have another server to test on?

Something like this points to a server issue with communicating with another server:

cURL error 28: Connection timed out after 10000 milliseconds

GeneratePress itself shouldn’t interfere with anything Thrive related, as it’s not aware of Thrive in any way.

[Adri]

Im not such a tech guy, so Im lost this time. Should I ask my hosting company?

[Tom]

Definitely worth a shot – they might see some errors on the server side that will help resolve the issue.

[Adri]

Thank you very much, and sorry for bothering you 🙂

[Tom]

Not at all – I hope they’re able to track down the issue 🙂

[Author]

Posts