Client Portal Duplicate

Hi Angelica,

I'm not sure I understand your question, and I'm not able to log in to see your site.

But I don't feel like it's a theme issue.

If you switch to twenty twenty series theme, does the issue still exists?

Let me know :)

I don't have any other theme to test on. Here's one you can see without having to log in: https://angelicalflowers.com/clients/quotes/zh-17n3vziF5lfkgqsom1R/ . It does the same thing for the log in portal, it repeats the content twice.

If you guys receommend a specific CRM to use with Generate, please let me know. Thank you, Ying.

- Angelica

Hi Angelica,

This is what I’m seeing from my end upon looking at the link you provided: https://share.getcloudapp.com/Z4u14p4E

This is what I see with the first link: https://share.getcloudapp.com/YEuBEz0b

I can’t seem to see the “duplicated content” from my end. Can you send a screenshot of the issue’s occurrence from your end?

Perhaps this is a caching issue? Can you try clearing your cache or viewing the site from another device? Can you also check if this also occurs when logged out from your end?

With regards to CRM plugins, we don’t have a specific recommendation, but here are the available ones from the WordPress repository: https://wordpress.org/plugins/search/crm/

I also found this list: https://kinsta.com/blog/wordpress-crm/

Hope this helps! :)

Yes, my apologies, I tried resetting the CRM settings to see if that would resolve anything and it didn't. You can try this now: https://angelicalflowers.com/clients-3/quotes/zh-vSxdjmHGE8OXeFYRzpw .

When scrolling down, you'll see the page or content repeats. It also messes with the sizing and format of header and footer.

Thank you so much!

The issue remains after clearing my cache and through other devides. [credentials redacted by admin for security purposes]

As soon as you log in, you will see what I mean by duplicate info. :( thanks again!

Thank you for providing your credentials, however, for safety reasons, kindly place them in the Private information field in future tickets: https://docs.generatepress.com/article/using-the-premium-support-forum/

We’ve removed the credentials, and hidden them from the public manually. :)

With regards to the issue, this indeed seems not theme related.

It may be a plugin conflict possibly from your CRM tool. Can you kindly try #1 in from this link and see how it goes?: https://docs.generatepress.com/article/debugging-tips/

Our goal would be to see if this is being caused by any of your plugins. If indeed one of them is causing the issue, it would be best to ask assistance from the plugin’s support. :)

Here is an article I found which may explain what’s causing the issue: https://wordpress.org/support/topic/jetpack-duplicates-content-of-article-post/

Hope this helps. :)