[Support request] Clicky Tracking Software Not Recording Visits

Home Forums Support Clicky Tracking Software Not Recording Visits

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #1488980
    Stuart

    I use Clicky for tracking traffic to my site. When I am logged into my site, the graphic that displays the number of visitors is showing up on every page. But it is not recording any visits. Every page shows no visits for weeks, and I know that people have been visiting the site. Is this perhaps being caused by a conflict with GP?

    Here’s what Clicky has to say:

    https://clicky.com/help/faq/tracking/no-visitors

    #1489024
    Leo
    Staff
    Customer Support

    Hi there,

    I don’t see any reasons why GP would be the issue here.

    As for #4, GP does have the wp_footer() hook:
    https://docs.generatepress.com/article/wp_footer/

    #1489386
    Stuart

    I deactivated the first Clicky Analytics plugin and installed a different plugin called Clicky for WordPress, which did not work. It did not even display the graphic on the pages like the first Clicky plugin did.

    Then I deactivated Clicky for WordPress, and installed and activated another plugin called Statcounter which did not work. It did not even display on the page, although it did show up in the dashboard but with a blank space where the stats would be.

    Then I deactivated Statcounter, and installed and activated another plugin called WP Visitor Statistics which did not work and did not display anything anywhere.

    So I deactivated WP Visitor Statistics and activated the original Clicky Analytics plugin which displays the graphic on the pages but does not record anything.

    In other words, I have made no progress.

    #1489409
    Stuart

    And, yes, I did enter all the site ID numbers, authorizations codes, etc. that each plugin required.

    #1489536
    Elvin
    Customer Support

    Hi,

    As Leo mentioned, there doesn’t seem to be any reasons why GP would be the issue here.

    Have you tried disabling ALL plugins except GP Premium and Clickity Analytics?

    Try it to check and see if its a plugin conflict issue.

    Let us know what you find.

    A wise man once said:
    "Have you cleared your cache?"

    #1493673
    Stuart

    “Have you tried disabling ALL plugins except GP Premium and Clickity Analytics?”

    Just now tried this and it did not solve the problem.

    #1493674
    Leo
    Staff
    Customer Support

    Are you able to check with the plugin support first to see if they can identify the issue?

    You can show them that the theme does use wp_footer():
    https://github.com/tomusborne/generatepress/blob/master/footer.php#L61

Viewing 7 posts - 1 through 7 (of 7 total)
  • You must be logged in to reply to this topic.