Archived topic
Can't upload Generated Press Premiu
8 replies · Started by Danny on October 18, 2018
Hello,
I just renewed our version of the premiumversion, cause I was thinking I could not install a version cause the license was more than a year old. Now I've renewed the license and again have paid almost 30$ the plugin doesn't work either. I want to install the premium version on the site http://www.immo-luxe.be
Please can you advice me what is going wrong? I followed the instructions of installing the plugin in after installing the them… Hopefully you can help me asap, cause next week the site should be online…
Greetings Danny
Hi there,
Thanks for renewing!
Are you getting any specific errors when adding GP premium using the instructions here?
https://docs.generatepress.com/article/installing-gp-premium/
We are here to help. Let me know :)
The error I receive is 'Doelmap bestaat al. /data/sites/web/immo-luxebe/www/wp-content/plugins/gp-premium/'
Generally that means GP Premium is already installed.
Do you not see GP premium under Dashboard > Plugins?
No it's there! Super, maybe I wasn't patient enough… Thanks for the advice.
Just one question, I know spend 3 times money to make the plugin work, once for the first time on May18 in 2017 (39,95$), then cause there was a problem in May17 this year (23,97$), so I renewed the plugin license key and then today, cause I thought that could fix my problem again 29,97$. Is there somehow a possibilty that our license keys can be activated until May 2020 instead of 2019?
Hope to receive a positive answer,
Greetings Danny
Sorry, an other question… Where is the is the module 'page header'?
Make sure you are using the latest version 1.7.2.
You can also activate auto update so you will get a dashboard notification when there are updates available:
https://docs.generatepress.com/article/updating-gp-premium/#activating-updates
As for the double renewing issue, we should be able to take care of that no problem :)
Can you send us an e-mail through Account Issue and just reference the topic URL?
https://generatepress.com/contact/
I'll forward to Tom and make sure he gets back to you later today.
Thanks!
Hello Leo, maybe you just missed my latest question…
Can you tell me where the module 'Page Header' is in the 1.7.2-version? In the 1.6.2 it was still there and we used it more and more…
Page header has been replaced with Header Elements.
See more info here: https://generatepress.com/forums/topic/gpp-1-7-introducing-elements/
Make sure you send us an e-mail about the duplicated renewing issue using the instructions above.
I'll close this topic now :)
