[Resolved] Can't upload Generated Press Premiu

[Danny]

Hello,
I just renewed our version of the premiumversion, cause I was thinking I could not install a version cause the license was more than a year old. Now I’ve renewed the license and again have paid almost 30$ the plugin doesn’t work either. I want to install the premium version on the site http://www.immo-luxe.be
Please can you advice me what is going wrong? I followed the instructions of installing the plugin in after installing the them… Hopefully you can help me asap, cause next week the site should be online…
Greetings Danny

[Leo]

Hi there,

Thanks for renewing!

Are you getting any specific errors when adding GP premium using the instructions here?
https://docs.generatepress.com/article/installing-gp-premium/

We are here to help. Let me know 🙂

[Danny]

The error I receive is ‘Doelmap bestaat al. /data/sites/web/immo-luxebe/www/wp-content/plugins/gp-premium/’

[Leo]

Generally that means GP Premium is already installed.

Do you not see GP premium under Dashboard > Plugins?

[Danny]

No it’s there! Super, maybe I wasn’t patient enough… Thanks for the advice.

Just one question, I know spend 3 times money to make the plugin work, once for the first time on May18 in 2017 (39,95$), then cause there was a problem in May17 this year (23,97$), so I renewed the plugin license key and then today, cause I thought that could fix my problem again 29,97$. Is there somehow a possibilty that our license keys can be activated until May 2020 instead of 2019?

Hope to receive a positive answer,
Greetings Danny

[Danny]

Sorry, an other question… Where is the is the module ‘page header’?

[Leo]

Make sure you are using the latest version 1.7.2.

You can also activate auto update so you will get a dashboard notification when there are updates available:
https://docs.generatepress.com/article/updating-gp-premium/#activating-updates

As for the double renewing issue, we should be able to take care of that no problem 🙂

Can you send us an e-mail through Account Issue and just reference the topic URL?
https://generatepress.com/contact/

I’ll forward to Tom and make sure he gets back to you later today.

Thanks!

[Danny]

Hello Leo, maybe you just missed my latest question…
Can you tell me where the module ‘Page Header’ is in the 1.7.2-version? In the 1.6.2 it was still there and we used it more and more…

[Leo]

Page header has been replaced with Header Elements.

See more info here: https://generatepress.com/forums/topic/gpp-1-7-introducing-elements/

Make sure you send us an e-mail about the duplicated renewing issue using the instructions above.

I’ll close this topic now 🙂

[Author]

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