- This topic has 15 replies, 4 voices, and was last updated 5 years, 4 months ago by Tom.
July 14, 2016 at 9:38 am #209646mc208
For the last few days I’ve been trying to update GP Premium, and I keep getting this:
Update Failed: Plugin update failed.
Ideas?July 14, 2016 at 9:49 am #209649TomLead DeveloperLead Developer
This might help: https://generatepress.com/knowledgebase/trouble-updating/
Let me know 🙂July 14, 2016 at 9:53 am #209652mc208
No good, my license is activated. Updates used to work, but now they’re notJuly 14, 2016 at 2:37 pm #209762TomLead DeveloperLead DeveloperJuly 14, 2016 at 3:35 pm #209777mc208
Yes indeed, it says:
An error occurred while updating GP Premium: Download failed. UnauthorizedJuly 14, 2016 at 5:32 pm #209813TomLead DeveloperLead Developer
So if you go into “Appearance > GeneratePress” and delete your license key, then re-add it (after clicking update), do you still get that message?July 15, 2016 at 7:29 am #209990mc208
That fixed it, thanks!July 15, 2016 at 8:46 am #210006TomLead DeveloperLead DeveloperJuly 21, 2016 at 6:22 pm #211850Jessica
Same problem on 2 different sites (for the last few updates).
I have not moved/relocated the site(s) so that’s not it.
Is removing the key, saving and re-adding it the only way to prevent this error?July 21, 2016 at 6:34 pm #211853TomLead DeveloperLead Developer
As far as I understand it, yes. You might just be able to click the “Update” button to tell the server what the correct URL is.July 21, 2016 at 6:39 pm #211854Jessica
clicking the update button, as you described (like I do with other plugin updates), didn’t work.
Then I did the following:
– disabled the plugin
– clicked “update”
Still no go.
– removed the key
– re-added the key
– clicked update
That’s the only way it seems it will work. The conventional way seems to have a conflict :/July 21, 2016 at 8:12 pm #211868TomLead DeveloperLead Developer
Ah sorry, I meant go into “Appearance > GeneratePress” and click the “Update” button next to the license key. That should send a new request to my server letting it know what the proper URL is.
As I’ve been told by the developer, the unauthorized message happens when the license key is activated on one URL and then that URL changes (small change or big change).
Not sure if there’s anything else that could trigger it.August 8, 2016 at 4:42 pm #216697Northern Compass
I too had to Remove the License => Save => Add the License => Save before I could get the plugin to successfully update.
Great theme though.August 8, 2016 at 11:34 pm #216757TomLead DeveloperLead Developer
You might just be able to click the Update button next to the license key instead of removing the license and re-adding it first.
Glad you got it working 🙂August 8, 2016 at 11:48 pm #216765Nic
I just realised I needed to update my add-ons as I havent since I purchased them.
I dont have a license key field in Appearance > GeneratePress.
I have the “Activate Email” field but when I put in my email I used when purchsing GP Premium it gives the error “Email activation failed. This email does not exist in our records.”
- You must be logged in to reply to this topic.