- This topic has 23 replies, 2 voices, and was last updated 1 year, 7 months ago by
Elvin.
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February 15, 2020 at 2:58 pm #1166532
William
Hello,
When I try to customize the theme, the live preview does not show, making it impossible to see how any change looks.
Kind regards,
WillFebruary 15, 2020 at 4:29 pm #1166576Leo
StaffCustomer SupportHi there,
Are you seeing anything at all in the live preview?
Have you tried disabling all plugins except GP Premium to eliminate any conflicts?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/February 16, 2020 at 4:23 am #1166903William
Hello,
Disabling all plugins and preview still does not load.
Kind regards,
WillFebruary 16, 2020 at 5:58 am #1166962David
StaffCustomer SupportHi there,
the Site you provided the URL for isn’t using GeneratePress. So if you have changed themes and its not updating i would try clearing any server / plugin caches first.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/February 16, 2020 at 6:39 am #1166979William
I’m currently changing the theme since GP Premium isn’t working.
The website loads find with the GP Premium theme. It’s just when it comes to customizing I cannot see any preview.
February 16, 2020 at 7:07 am #1167172David
StaffCustomer SupportWhen you’re in the Customizer – what do you see? Is the screen just blank?
Or do you see the changes in customizer but not when you visit the site ?
Let me know
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/February 16, 2020 at 7:08 am #1167174William
Hello,
Can you reply to me by email and I’ll send you login details, then you can see the issue?
February 16, 2020 at 7:41 am #1167204David
StaffCustomer SupportYou can send login details via the Account Issue form:
https://generatepress.com/contact/
Please include the URL of this topic so we can track.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/February 16, 2020 at 8:33 am #1167262William
Just submitted under the pre-sale option question
February 16, 2020 at 9:59 am #1167334Leo
StaffCustomer SupportCan you disable all plugins for me?
Sorry we are not allowed to do that.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/February 16, 2020 at 1:02 pm #1167443William
Hello,
All plugins have been deactivated except GP Premium.
Kind regards,
WillFebruary 16, 2020 at 4:14 pm #1167518Leo
StaffCustomer SupportCan you try this?
https://docs.generatepress.com/article/increasing-php-memory-limit/Let me know ๐
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/February 17, 2020 at 6:36 am #1167953William
Hello,
I increased it to 256M and still not working.
Kind regards,
WillFebruary 17, 2020 at 8:45 am #1168203Leo
StaffCustomer SupportCan you try re-installing the theme and see if that works?
Also the login/password you’ve sent in is no longer working.
I’ve replied to your e-mail to double check ๐
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/February 17, 2020 at 9:11 am #1168249William
Hello,
I’ve removed the plugin/theme, reinstalled and still the same issue. I’ve replied to your email for login details too.
Kind regards,
Will
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