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Hello,
When I try to customize the theme, the live preview does not show, making it impossible to see how any change looks.
Kind regards,
WillCustomer Support
Hi there,
Are you seeing anything at all in the live preview?
Have you tried disabling all plugins except GP Premium to eliminate any conflicts?
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hello,
Disabling all plugins and preview still does not load.
Kind regards,
WillCustomer Support
Hi there,
the Site you provided the URL for isn’t using GeneratePress. So if you have changed themes and its not updating i would try clearing any server / plugin caches first.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/I’m currently changing the theme since GP Premium isn’t working.
The website loads find with the GP Premium theme. It’s just when it comes to customizing I cannot see any preview.
When you’re in the Customizer – what do you see? Is the screen just blank?
Or do you see the changes in customizer but not when you visit the site ?
Let me know
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hello,
Can you reply to me by email and I’ll send you login details, then you can see the issue?
You can send login details via the Account Issue form:
https://generatepress.com/contact/
Please include the URL of this topic so we can track.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Just submitted under the pre-sale option question
Can you disable all plugins for me?
Sorry we are not allowed to do that.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hello,
All plugins have been deactivated except GP Premium.
Kind regards,
WillCan you try this?
https://docs.generatepress.com/article/increasing-php-memory-limit/Let me know 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hello,
I increased it to 256M and still not working.
Kind regards,
WillCan you try re-installing the theme and see if that works?
Also the login/password you’ve sent in is no longer working.
I’ve replied to your e-mail to double check 🙂
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Hello,
I’ve removed the plugin/theme, reinstalled and still the same issue. I’ve replied to your email for login details too.
Kind regards,
Will
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