Can't see preview of changes in customizer

[William]

Hello,
When I try to customize the theme, the live preview does not show, making it impossible to see how any change looks.
Kind regards,
Will

[Leo]

Hi there,

Are you seeing anything at all in the live preview?

Have you tried disabling all plugins except GP Premium to eliminate any conflicts?

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[William]

Hello,

Disabling all plugins and preview still does not load.

Kind regards,
Will

[David]

Hi there,

the Site you provided the URL for isn’t using GeneratePress. So if you have changed themes and its not updating i would try clearing any server / plugin caches first.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[William]

I’m currently changing the theme since GP Premium isn’t working.

The website loads find with the GP Premium theme. It’s just when it comes to customizing I cannot see any preview.

[David]

When you’re in the Customizer – what do you see? Is the screen just blank?

Or do you see the changes in customizer but not when you visit the site ?

Let me know

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[William]

Hello,

Can you reply to me by email and I’ll send you login details, then you can see the issue?

[David]

You can send login details via the Account Issue form:

https://generatepress.com/contact/

Please include the URL of this topic so we can track.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[William]

Just submitted under the pre-sale option question

[Leo]

Can you disable all plugins for me?

Sorry we are not allowed to do that.

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[William]

Hello,
All plugins have been deactivated except GP Premium.
Kind regards,
Will

[Leo]

Can you try this?
https://docs.generatepress.com/article/increasing-php-memory-limit/

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[William]

Hello,
I increased it to 256M and still not working.
Kind regards,
Will

[Leo]

Can you try re-installing the theme and see if that works?

Also the login/password you’ve sent in is no longer working.

I’ve replied to your e-mail to double check 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[William]

Hello,

I’ve removed the plugin/theme, reinstalled and still the same issue. I’ve replied to your email for login details too.

Kind regards,

Will

[Author]

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