Can't see preview of changes in customizer

Hi there,

Are you seeing anything at all in the live preview?

Have you tried disabling all plugins except GP Premium to eliminate any conflicts?

Hello,

Disabling all plugins and preview still does not load.

Kind regards,
Will

Hi there,

the Site you provided the URL for isn't using GeneratePress. So if you have changed themes and its not updating i would try clearing any server / plugin caches first.

I'm currently changing the theme since GP Premium isn't working.

The website loads find with the GP Premium theme. It's just when it comes to customizing I cannot see any preview.

When you're in the Customizer - what do you see? Is the screen just blank?

Or do you see the changes in customizer but not when you visit the site ?

Let me know

Hello,

Can you reply to me by email and I'll send you login details, then you can see the issue?

You can send login details via the Account Issue form:

https://generatepress.com/contact/

Please include the URL of this topic so we can track.

Just submitted under the pre-sale option question

Can you disable all plugins for me?

Sorry we are not allowed to do that.

Hello,
All plugins have been deactivated except GP Premium.
Kind regards,
Will

Can you try this?
https://docs.generatepress.com/article/increasing-php-memory-limit/

Let me know :)

Hello,
I increased it to 256M and still not working.
Kind regards,
Will

Can you try re-installing the theme and see if that works?

Also the login/password you've sent in is no longer working.

I've replied to your e-mail to double check :)

Hello,

I've removed the plugin/theme, reinstalled and still the same issue. I've replied to your email for login details too.

Kind regards,

Will