[Resolved] Can't download premium – email exists

Home Forums Support [Resolved] Can't download premium – email exists

Home Forums Support Can't download premium – email exists

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #758348
    LaToya

    I’m trying to purchase the premium version. I keep getting an error message that the email address is already in use so I can’t proceed with the purchase. I already have a GP account. I do not want to create another one just to download premium.

    #758387
    Leo
    Staff
    Customer Support

    Hi there,

    Are you just trying to download a fresh copy of GP Premium?

    If so you can do it from the Account page at any time:
    https://docs.generatepress.com/article/installing-gp-premium/#download-gp-premium

    Let me know if this helps ๐Ÿ™‚

    #758559
    LaToya

    I never purchased Premium. In my account, I have Generate Press 2.2.1, Generate Copyright, Generate Sections, Generate Typography.

    When I do try to purchase it, I get the error message about my email address being in use.

    #758569
    Leo
    Staff
    Customer Support

    Ahh. This case you should be eligible to upgrade to a GP Premium lifetime license. Can you send us an email through Account Issues here?
    https://generatepress.com/contact/

    #758697
    LaToya

    I emailed and got it resolved. Thank you!

    #759161
    Leo
    Staff
    Customer Support

    No problem ๐Ÿ™‚

Viewing 6 posts - 1 through 6 (of 6 total)
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