[Support request] Can't configure the key

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Home Forums Support Can't configure the key

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  • #714964
    Bestiale

    Hello,

    I have installed a new WP on a new subdomain and I installed GeneratePress 2.1.4 and downloaded and installed from the website GP premium 1.7.3. When I tried to configure the premium version, it appears a message “Sorry, you are not allowed to access this page”.
    This is a brand new WP, I haven’t installed any additional plugins. It’s basically empty website.
    I reinstalled the premium version, but it doesn’t work.
    I have already added this website to the managed sites in my profile to Generate Press website (Just in case :))

    Could you tell me how can I fix that?

    Thanks!
    Iliyana

    GP Premium 1.7.3
    #714989
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    This sounds like GeneratePress itself isn’t the activated theme. Can you double-check?

Viewing 2 posts - 1 through 2 (of 2 total)
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