[Resolved] Can't add a new element

Home Forums Support [Resolved] Can't add a new element

Home Forums Support Can't add a new element

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #669722
    Gracie

    Hi there Tom & team,

    I can’t add a new element properly… I go through the process outlined at the start of your “Header element overview” tutorial but when I add a new element, I see a message saying “This element needs a location set within the Display Rules tab in order to display.”

    But I can’t click on that tab – or any of the other tabs – The page seems to be locked on the “page hero” tab. The box where you guys add code in the tutorial is also set up as a visual box for me – not with lines for code.

    I have the same issue with tabs when trying to add a new “layout” or “hook” as well.

    Is this normal…? Am I doing something wrong…?!

    Many thanks,
    Gracie

    GP Premium 1.7.2
    #669737
    Leo
    Staff
    Customer Support

    Hi there,

    Can you try #1 here to eliminate any plugin conflicts first?
    https://docs.generatepress.com/article/debugging-tips/

    Let me know πŸ™‚

    #669738
    Gracie

    Hi Leo,

    Thanks for your speedy reply. I tried that before but it doesn’t seem to make a difference – the issue is still there…

    Any other suggestions? Should I be trying all the other options on that list too?

    Many thanks πŸ™‚
    Gracie

    #669743
    Leo
    Staff
    Customer Support

    That’s weird.

    Let’s try one more thing.

    On the Edit Element screen that’s currently not working, right click then choose Inspect, the select the console tab. Any errors showing?

    #669752
    Gracie

    Aha – yes, there’s an error!:

    [Error] SyntaxError: Unexpected token ‘=’. Expected a ‘)’ or a ‘,’ after a parameter declaration.
    (anonymous function) (metabox.js:124)

    Not sure what that means though…!

    If it makes a difference, I’m new to GP – only downloaded yesterday and have been playing around with settings etc.. I haven’t made an element before.

    Thanks Leo,
    Gracie

    #669756
    Leo
    Staff
    Customer Support

    That’s really weird. Are you using a child theme?

    #669757
    Gracie

    Nope…

    #669759
    Leo
    Staff
    Customer Support

    Ok can you provide admin access to me through Account Issue here so I can poke around in there?
    https://generatepress.com/contact/

    Please reference the topic URL and leave other plugins disabled for now.

    Thanks!

    #669771
    Gracie

    Interesting… I clicked on your link but no form showed up under Account issue (despite it saying I had to fill in the relevant fields) so I wondered if it was something to do with my browser (safari)..

    Just tried the elements page on chrome and it works (as does your Account issue form)! So I’ll keep going with it on Chrome!

    Only other question while we’re here is that on your video, on the RHS, there are “template tags” but I don’t have them on my screen – does that matter/can I get them?

    Thank you for your help Leo!
    Gracie

    #669785
    Leo
    Staff
    Customer Support

    I’m gonna guess there are extensions or apps on the safari browser that’s causing the issues.

    As for template tags, make sure Template Tags is checked under Screen Options on the top right corner.

    #669787
    Gracie

    Ah yes, got it, thanks.

    Thank you for your time – I’ll have a look into the safari issue.

    Gracie – Over and out πŸ™‚

    #669790
    Leo
    Staff
    Customer Support
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