[Support request] Cannot remove site template

[David]

I only installed GP premium today. After I install a site template I cannot remove it to install another one. It just goes to restoring content and never changes.

[Elvin]

Hi David,

When you try to remove the template from this view – https://docs.generatepress.com/article/using-the-site-library/#removing-an-imported-site – does it return any error?

Are you familiar with Google Dev tools? (right click page + inspect)

Can you check on the console tag for any errors? Let us know.

[David]

It just stays on ‘removing content’ with the revolving circle. The only way I can change sites is by deleting the theme and GP premium plug in.

[David]

Hi there,

when the issue occurs. If you right click the page, and select Inspect, it will open up the developers tools. Select the Console tab. Are their any errors being displayed ?

[David]

Yes this is what is says –

JQMIGRATE: Migrate is installed, version 3.3.2
/wp-json/generatepress-site-library/v1/restore_content?_locale=user:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
themes.php:1 Uncaught (in promise) Object

[David]

When you install a Site from the Library – GP creates a ‘snapshot’ of the site before the install goes ahead, which is what it uses to provide you the option to revert those changes when selecting a new site.

But on your site its storing this value agains this user string: ?_locale=user which is failing as it doesn’t exist after the site import. This will be to do with how your local server is storing user data. And i can’t really advise on how to change that behaviour.

If you’re working on a clean install, try installing the WP Reset plugin, which will roll the site back to a clean install.

[Author]

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