- This topic has 12 replies, 7 voices, and was last updated 3 years, 12 months ago by
.
-
Posts
-
I just paid for the premium theme but cannot download the zip file. Clicking the download button just takes me to the home page.
I’ve tried to download using Firefox and Chrome on Win7, and Firefox and Opera on Ubuntu, VPN = off
Link behind download button = https://generatepress.com/index.php?eddfile=857893%3A25441%3A0%3A0&ttl=1554355906&file=0&token=5ba77d4ca14545cb5be256ad28934331
Please assist ASAP, thank you.
I got the same problem.
Customer Support
Hi there,
we are looking into this and will have a resolution asap.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/I got the same problem.chrome firefox
Same: Chrome.
I get this error message when I try to update the plugin via the wordpress updater…
An error occurred while updating GP Premium: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signaturei assume that there is something wrong with your file or server.
We are experiencing a server issue, Tom is working on resolving this. Eduardo this may or may not be related. We will keep this post updated once we have a fix – thanks for your patience everyone.
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/Lead Developer
Should be fixed now.
Sorry for the inconvenience!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentIt works again.
Thanks!
No problem! Sorry again for the wait!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-developmentIt was related… Once your fix went live, i was able to update.
Thanks, I’m up and running now!
Great to hear. Thanks!
Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/
Ongoing Development: https://generatepress.com/ongoing-development
- You must be logged in to reply to this topic.