Archived topic
Cannot activate License - My host told me my server IP is blocked
3 replies · Started by Prime on July 8, 2021
Hi, I am trying to activate my license on my WordPress sites, but it won't activate... and so I contacted my host, Dreamhost, and this is the response.
It looks like GeneratePress may be blocking your web server. I tested the
connection to generatepress and confirmed the response is a 403
Forbidden:
~/discoverypaws.com$ curl -I https://generatepress.com/
HTTP/2 403
date: Thu, 08 Jul 2021 06:31:06 GMT
content-type: text/plain; charset=UTF-8
content-length: 16
x-frame-options: SAMEORIGIN
cache-control: private, max-age=0, no-store, no-cache, must-revalidate,
post-check=0, pre-check=0
expires: Thu, 01 Jan 1970 00:00:01 GMT
cf-request-id: 0b266929d200005a3930b05000000001
expect-ct: max-age=604800,
report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
server: cloudflare
I'm afraid you may need to contact generatepress support as to why you're
getting a 403 error when trying to curl generatepress.com and if they can
lift the block on your IP:
discoverypaws.com - 67.205.15.250
The same for this site https://usapangutang.com/ -- I cannot activate Generatepress premium here too.
Thank you.
Prime
Hi there,
we'll get our admin team to look into this.
Yes please, thank you.
Hi there,
I just spoke with our hosting and it looks like that IP isn't being blocked on our server.
Can you get your hosting to run a traceroute and share the information with us so we can further look into it?
Thanks!