[Resolved] Browser freeze when trying to customize

[Francescos]

Hi there, just downloaded the theme, it’s completely fresh – no plugins or anything.

When clicking customize it seems to load what looks like a sort of front end editor, then crashes. Don’t think it’s a hosting issue.

Any advice on this please?

(admins I’ve included the “wp-admin/customize.php” in the website URL just so you know what I’m referring to)

[David]

Hi there,

can you check with your host what PHP version and what the PHP memory limit is?
Version should be at least 7.x and memory a minimum of 128meg, would recommend at least 256meg.

[Francescos]

Hi David

Thanks for getting back to me.

I’ve just checked and updated my PHP version and changed memory to 256mb (hosting support did both of these changes)

I am able to now get it working in incognito window in chrome, but not in a normal window.. which seems strange?

[David]

You may need to hard flush the caches on your browser. Incognito doesn’t cache hence why it is working.

[Francescos]

I have done so when I realised incognito was working and normal wasn’t, and it’s still not which is strange.

[David]

Any browser extensions active? If so try disabling them in case they are conflicting

[Francescos]

It’s working on my colleagues computer – I will continue working in incognito for now and close all windows / restart browser and clear cache shortly and I think it should be fine.

Many thanks for your help – I’ll mark this as solved.

[David]

You’re welcome – sounds really silly but sometimes you actually need to complete restart chrome… which sometimes requires switching your pc off and on 🙂

[Author]

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