[Support request] Black Friday extension payment.

Home Forums Support [Support request] Black Friday extension payment.

Home Forums Support Black Friday extension payment.

  • This topic has 3 replies, 2 voices, and was last updated 2 months ago by Stacey Usborne.
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  • #2015278
    Kevin

    Hi, I clicked on a link in your Black Friday deal and assumed I was extending my renewal with 45% discount.

    I’m confused because you sent me a link to download my GP premium plugin.

    I have your premium theme and now I think I’ve bought another, instead of an extension to my existing plan.

    Can you clarify this please? I don’t want two themes.

    Cheers
    Kevin

    #2015343
    Stacey Usborne
    Staff
    Customer Support

    Hi Kevin,

    I just took a look at your account. It looks like you currently extended your license key correctly.

    Sorry for the confusion – let me know if you have any questions 🙂

    #2015522
    Kevin

    Only one thing, can I just ignore it now?
    Am I supposed to do anything?

    Thanks
    Kevin

    #2015528
    Stacey Usborne
    Staff
    Customer Support

    Absolutely! If you have your license key activated on your site you don’t need to do anything else.

    If you need to activate your license key, this article may be helpful:https://docs.generatepress.com/article/updating-gp-premium/

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