[Resolved] Back to top & Search buttons missing

Home Forums Support [Resolved] Back to top & Search buttons missing

Home Forums Support Back to top & Search buttons missing

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #628940
    Matt

    Hi,

    You might remember a while ago, I reported the search button and the back to top button on my website https://heretotravel.com went missing after an update. It was suggested that it might be a caching issue and I should wipe it.

    I left it at that, assuming that eventually the buttons would return. A couple of months later and they’re still missing.

    The cache has been wiped countless times since. Any ideas as to why they might still be missing?

    GeneratePress 2.1.3
    GP Premium 1.6.2
    #629221
    Leo
    Staff
    Customer Support

    Hi there,

    Can you try #1 here to eliminate any plugin conflicts?
    https://docs.generatepress.com/article/debugging-tips/

    The code is there but something is preventing the icons from showing up.

    Maybe start with Jetpack.

    Let me know.

    #631358
    Matt

    Hi Leo,

    I tried disabling plugins, but doing so made no difference. The problem arose immediately after the GP 2.1 update when the new icons were introduced.

    Matt

    #631713
    Tom
    Lead Developer
    Lead Developer

    Hey Matt,

    Can you temporarily deactivate your caching plugin so I can better inspect your source?

    #633949
    Matt

    Hi Tom,

    I just disabled Cache Enabler and it didn’t make any difference. I’ve switched it back on for now, but I can switch it off again so you that you can have a look if you wish.

    I also have a server side cache run by my host. I’d have to log a ticket with them to get that switched off.

    Matt

    #633950
    Matt

    Quick update…

    It’s the CDN Enabler plugin! I’ll have a tinker and get back to you.

    #633952
    Matt

    screenshot

    Here are the options for the plugin. Do you have any suggestions?

    #634108
    Leo
    Staff
    Customer Support

    Can you try unchecking CDN HTTPS?

    If not then you might need to check with their support.

    #634196
    Matt

    Hi Leo,

    Thanks for getting back to me. That totally fixed it. Weird. It also fixed some other styling issues I was having. I’ll have to have a look to see what the ramifications are of unchecking that option.

    For now though, many thanks for your assistance.

    Matt

    #634300
    Leo
    Staff
    Customer Support
Viewing 10 posts - 1 through 10 (of 10 total)
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