[Support request] Back to top button

[Ryan]

I was just noticing that the back to top button no longer works on my site. I’m not sure if it’s a conflict with another plugin but maybe you can take a look for me, thanks.

[Leo]

Hi there,

Do you mean it’s not showing up at all? I’m not seeing it currently.

Make sure it’s activated here:
https://docs.generatepress.com/article/back-to-top-button/

If that doesn’t work, then try #1 here to eliminate any plugin conflicts first:
https://docs.generatepress.com/article/debugging-tips/

Let me know 🙂

[Ryan]

I’ve disabled any plugins like WP Rocket that I would think could possibly affect scripts. The option is turned on I can see the back-to-top.js script loading and I’m not getting any javascript errors in the console. I’ve also tried turning on debug and I’m not getting any errors. The button is just not visible.

[Leo]

I don’t see the HTML loading and we haven’t had this problem reported before.

Any chance you can disable all plugins to test?

[Ryan]

I think I’ll just disable it for now it’s not a big deal and I don’t have any other issues.

[Leo]

Sounds good.

Let me know if you ever go through the disable plugins test.

[Author]

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