This topic contains 11 replies, has 3 voices, and was last updated by Tom 10 months, 2 weeks ago.
August 10, 2018 at 8:37 am #645015
I’m new to GP. Installed Wordsmith theme into a local dev site.
When I attempt to change the logo, I see the media library, but then Aw, Snap.
I am able to load the logo image into the “Retina Logo” section.
The only non-GP plugin is LearnDash. This crash occurs even when LD is disabled.
Thanks.GP Premium 1.6.2August 10, 2018 at 10:03 am #645105
Leo Customer Support
Give it a shot and let us know if this helps 🙂August 10, 2018 at 10:32 am #645140
I added the memory limit and restarted the server.
I’m able to change the site logo.
Note that when I try to change the logo, the media library loads and the crash happens before I can even select an image. I.e. the media lib screen is visible, but image selection does not work and then the crash happens about 10 seconds later.
This does not happen when I load the Media Lib from the Retina and Site Icon sections of the Customizer.
Thx.August 10, 2018 at 11:09 am #645167
Leo Customer Support
Hmm this sounds like a problem from the WordPress end.
Might be worth asking your host to check if everything is all good.
We haven’t had this reported before so I highly doubt it’s due to GP.
Let me know if this helps 🙂August 10, 2018 at 11:53 am #645212
I’m running on localhost, using the Bitnami WP Stack.August 10, 2018 at 12:21 pm #645241
Leo Customer SupportAugust 10, 2018 at 1:01 pm #645273
Good suggestion. Here’s what happens:
I switched to Twenty Seventeen, then appearance/logo and change the logo. No problems.
Back to GeneratePress, appearance/logo, I still see the Wordsmith logo. Try to change the logo, Aw, Snap.
Change back to Twenty Seventeen, it has our logo.
Note also the Twenty Seventeen sees the Site Icon that I set using GP.August 10, 2018 at 4:26 pm #645365
Tom Lead DeveloperAugust 10, 2018 at 5:17 pm #645384
Tested it twice.
Interesting that it is only the logo setting that causes the conflict.
Thanks.August 10, 2018 at 6:50 pm #645424
Tom Lead Developer
No problem! One of your extensions might be taking up a lot of browser memory. Combine that with WordPress opening the media module (with cropping maybe?), and it sounds like it was crashing your browser.August 12, 2018 at 6:08 am #646224
Quick followup – the plugin conflict is with Dashlane.
I logged into the backend w/FireFox.
When I attempted to change the logo, FF reported that Dashlane was slowing down the page and offered to disable it for that page. This worked.
I then disable Dashlane in Chrome for the site (again running local) and the crashing problem is gone.
So FFox handled the problem where Chrome crashed.
Thx.August 12, 2018 at 10:18 am #646417
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