[Support request] Apple Pay and GP. Problems?

Home Forums Support [Support request] Apple Pay and GP. Problems?

Home Forums Support Apple Pay and GP. Problems?

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #1038728
    Edin

    I’m trying to set up Apple Pay with Woocommerce.

    I’ve set it up in Stripe correctly (confirmed by Stripe), I’ve made that check in Woocommerce, and that should be enough to make the button appear with mobiles that have AP installed.

    But it doesn’t work.

    I wanted to check here if there are known problems with GP.

    Thanks,
    Edin

    #1038825
    David
    Staff
    Customer Support

    Hi there,

    no known issues, and we wouldn’t expect there to be as GP doesn’t have any knowledge or, or effect on payment services like stripe.

    Generally when something Stripe related doesn’t show its because of a mis-configuration or requires domain verification.

    #1040133
    Edin

    Thank you, David.

    After I’ve read your answer, I’ve contacted Woocommerce. The said:

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.

    The best way to determine this is to:

    Temporarily switch your theme to Storefront
    Check if the button appeared on your product page on a compatible device
    Disable all plugins except for WooCommerce and Stripe
    Check if the button appeared on your product page on a compatible device

    That’s, of course, not doable in a live-environment.

    Thanks,
    Edin

    #1040509
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    You may need to set up a staging site so you can properly test without affecting your live site.

    I can’t think of anything in GP that would conflict, so you’ll likely need to deactivate things one by one to find the issue.

    #1040522
    Dan

    There was an issue with WooCommerce Stripe plugin that seems to suggest there are lots of reported issues with Payment request buttons on product and cart pages https://github.com/woocommerce/woocommerce-gateway-stripe/pull/959.

    I am also having issues where the apple pay button doesn’t render properly before the ‘Add to Cart’ on the product page – https://ibb.co/vxfmYfK.

    Will look to disable some of the custom CSS, snippets and plugins to see if that causing it but you guys may see a common issue here?

    **EDIT – my issue was solved here – https://generatepress.com/forums/topic/variable-products-quantity-toggle-margin-padding-issue/**

    Don’t know if the OP has the same problem.

    #1041053
    Edin

    **EDIT – my issue was solved here – https://generatepress.com/forums/topic/variable-products-quantity-toggle-margin-padding-issue/**

    I tried adding the suggest CSS, but unfortunately, it didn’t fix the issue.

    #1041139
    David
    Staff
    Customer Support

    Are you able to setup a staging site like Tom suggested then you can test for plugin conflicts.
    There is also this troubleshooting info from Woo:

    https://docs.woocommerce.com/document/accepting-apple-pay-woocommerce/#section-12

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