[Resolved] An error occurred while updating GP Premium: Download failed. Unauthorized

Home Forums Support [Resolved] An error occurred while updating GP Premium: Download failed. Unauthorized

Home Forums Support An error occurred while updating GP Premium: Download failed. Unauthorized

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #191446
    Kelly

    Hi, I’m getting this error, while trying to update any ideas why?

    Updating Plugin GP Premium (1/1)
    An error occurred while updating GP Premium: Download failed. Unauthorized

    Thanks

    Kelly

    • This topic was modified 7 years, 11 months ago by Kelly.
    #191450
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    This might help: https://generatepress.com/knowledgebase/trouble-updating/

    Let me know πŸ™‚

    #191455
    Kelly

    Ah, yes! Thank you πŸ™‚

    Just had to turn it off and on again πŸ˜›

    #191473
    Tom
    Lead Developer
    Lead Developer

    Awesome, glad it’s working now πŸ™‚

    #785629
    Marc

    Hey Tom, figured I’d revive this old thread as opposed to making a new one because I’m getting the exact same error and I went through and “updated” my license again, and still I’m getting the same error.

    Are there any more advanced debugging steps I can take here?

    As you can see, I’m updating from a very old version of GP Premium: http://prntscr.com/m8yj8b

    Some other notes:

    • I’m running this on my staging environment, so perhaps the URLs aren’t authorized?
    • I tried manually updating the plugin, but of course hit a roadblock because the plugin directory already exists. I’m also hesitant to delete / rename the directory because I don’t want to lose all my customizations.

    Cheers Tom, really appreciate all you do here!

    -Marc

    #785663
    Marc

    Aha! Okay, so for anyone visiting this with a very old version of GP Premium (meaning you probably have that “update” button instead of a “save” button in GeneratePress > Appearance), you first have to deactivate your license by removing it and hitting update, then paste your license back in and hit “update” again.

    This seems to trigger the service that registers the new domain on GeneratePress and authorizes you to install updates.

    πŸ™‚

    #785718
    Tom
    Lead Developer
    Lead Developer

    Ah yes – that used to be the process. We simplified things in a recent version πŸ™‚

    Glad you got it sorted, and thanks for sharing the solution!

    #873092
    Jeffrey

    Tom, so helpful as always man. Thanks!

    #873610
    Tom
    Lead Developer
    Lead Developer

    No problem! πŸ™‚

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