- This topic has 14 replies, 3 voices, and was last updated 3 years, 6 months ago by Tom.
October 29, 2018 at 1:43 pm #713563Nathan
Hi folks! Just migrated a newly build site from dev server to new domain name. GP Premium Plugin shows an update available. But receive error “An error occurred while updating GP Premium: Download failed. Unauthorized” when trying to update.
Verified the license shows that it’s authorized (“Receiving Updates”) in Appearance > GP, update still fails.
Removed and re-added license. Still fails.
This is GP 1.72 trying to upgrade to 1.73.October 29, 2018 at 1:45 pm #713566TomLead DeveloperLead DeveloperOctober 29, 2018 at 1:51 pm #713571Nathan
Yes, that’s the first thing I tried. And yes I agree that usually does the trick (I’ve done that a lot).
But this time, no luck. Strange.October 29, 2018 at 2:09 pm #713586TomLead DeveloperLead DeveloperOctober 29, 2018 at 2:11 pm #713587Nathan
I’m in the process of launching the site. Just set up caching a few moments ago, but previously no caching and still the error.October 29, 2018 at 2:15 pm #713595TomLead DeveloperLead DeveloperOctober 29, 2018 at 2:19 pm #713600Nathan
Never had this happen before. I tried without the password protection active as well. Still not seeing the license correctly.October 29, 2018 at 2:30 pm #713613TomLead DeveloperLead Developer
Have you run into this with any of your other sites for this particular version?
I’m checking your license logs, and everything seems to be set up fine. Is there anything else you can think of that would be masking the domain that the request is coming from?October 29, 2018 at 2:37 pm #713618Nathan
No. Never seen anything like this before.
Aside from it being a weird TLD the client selected (.group) I’m not sure. I’m not in control of the DNS but the raw domain and www are pointed at my server’s IP as I’ve done it in the past.
Just had another strange issue as well in that the Yoast sitemap cannot be read on Google Search Console. Getting a “URL restricted by robots.txt” error. Which is odd because there is no robots.txt.
In all the sites I’ve launched (and that’s a lot), I’ve not seen either of these issues before.October 29, 2018 at 6:13 pm #713746TomLead DeveloperLead Developer
Any chance you can send me temporary admin login details so I can take a closer look?: https://generatepress.com/contact
Be sure to mention this topic if so.
Thanks!October 30, 2018 at 8:27 am #714462Nathan
Hi Tom! Bizarrely, this morning the GP plugin updated without a hitch along with a few others.
For now, looks like we’re good to go. Although I have no idea why this would have happened. Is it worthwhile for you to still take a look?October 30, 2018 at 8:45 am #714486TomLead DeveloperLead DeveloperNovember 2, 2018 at 1:31 pm #717554Roger
I had the same thing happen to me today (Nov. 2). Tried to update from 1.7.2 to 1.7.3 and got the “Download Failed. Unauthorized” message as well. Site is still live and working, but don’t want to keep pushing my luck. Will try reentering the licence and see if that helps.November 2, 2018 at 1:32 pm #717560Roger
Okay, with held breath I only clicked the “save” button for the licence, and then tried the update again. Success!
Weird day…November 2, 2018 at 1:36 pm #717564
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