Archived topic
An error occurred while updating GP Premium
6 replies · Started by Peter on August 19, 2018
Hi Team,
I have read the memos you all have written but can't figure this out. It sounds like I need to deactivate and then activate my license key. How do I do that?
Peter
Hi there,
Were you getting the authorized error?
https://docs.generatepress.com/article/updating-issues/#getting-an-unauthorized-message
And the steps it didn't work? Make sure the 4 steps are completed.
Let me know :)
Thanks Leo. I wish I could upload the screenshot here of the error. It says, "Download failed. Unauthorized." I fear this is because I used a practice site to set up my page and then moved it to the permanent URL. But I already re-activate the key. Thoughts?
Thanks.
I can't figure out how to do this: "remove your license key and save – then re-add it and save."
What are you having trouble with?
Do you see the license key field?
Never mind. I figured it out! Thanks.
No problem :)
