After moving to a new hosting cant update plugin GP-Premium

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Home Forums Support After moving to a new hosting cant update plugin GP-Premium

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  • #199743
    Dmitry

    Hi, Tom,

    i have moved site from one hosting to another. And domain name been changed from hairsup.esy.es to hairsup.ru.

    Now WP shows that i have update for a new version of GP-Premium Plugin.
    But i cant update it.
    WP says “An error occurred while updating GP Premium: Download failed. Unauthorized”

    I guess im some kind of “unauthorized guy” to use GP Premium, as GP doesnt recognize me as a real owner of License or something.

    I asked tech.support about that, they said they couldnt help, because it’s something like License issue.

    Can you help me to solve this problem?

    #199790
    Jamal

    Hi

    I think this might solve the problem

    Getting an Unauthorized Message

    If your license key is already activated, but you’re getting an “Unauthorized” message, you most likely need to remove your license key and save – then re-add it and save.

    This happens when your URL has changed since your license key was activated.

    https://generatepress.com/knowledgebase/trouble-updating/

    Agressively support the kind of work you want to see. Buy it. Talk about it. Review it.

    #199985
    Dmitry

    Thanks, Jamal,

    ive done it already. it didnt help.

    i reinstalled plugin, put License again, but same result – cant update, “wromg License” issue.

    #200224
    Terry

    Did you go into your account and add the new site URL?

    > Account > View Licenses > Manage Sites

Viewing 4 posts - 1 through 4 (of 4 total)
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