[Support request] After doing the update to the generate premium my header now looks weird, do you

Home Forums Support [Support request] After doing the update to the generate premium my header now looks weird, do you

Home Forums Support After doing the update to the generate premium my header now looks weird, do you

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #760941
    Andrei

    I have double headers and before doing the update I hadn’t. Can you look into this?
    https://quitvideogames.com/contact/

    EDIT: I reverted to the 1.7.3 version and now it is working fine, but please fix this.

    EDIT 2: But now the logo gets squeezed when scrolling down.

    #761299
    Leo
    Staff
    Customer Support

    Hi there,

    We haven’t had this issue reported before.

    Did you clear your caching plugin after the plugin update?

    If you did and still getting the double header, can you make it happen again so we can see?

    Thanks!

    #761472
    Andrei

    I didn’t have any caching plugins installed at that time. I will upgrade my GP Premium now. See if you can see the problem.

    #761502
    Leo
    Staff
    Customer Support
    #761952
    Andrei

    I guess the old version was still active. I’ve enabled the 1.7.7 version again and the problem is there. I’ll leave it like this for 24 hours so I’ll give you time to look over it.

    #761969
    David
    Staff
    Customer Support

    HI there,

    i am seeing the same as what Leo posted. Can you try opening the page in an Incognito / Private browser.

    #761974
    Andrei

    Yes, I’m seeing the same. Here’s a screenshot. https://imgur.com/a/OhbTq11

    #762213
    Leo
    Staff
    Customer Support

    That’s using incognito mode so no caching issue?

    Weird that David and myself are not seeing the issue.

    Any chance you have another computer to test?

    #762269
    Andrei

    That’s really weird… It looks like that on my phone and on other computers…

    #762326
    Andrei

    Well, I’ve downgraded it again to 1.7.3 :(. Maybe it will be fixed on the next gp premium update

    #762455
    Leo
    Staff
    Customer Support

    Hmm we can’t really fix anything without seeing the issue.

    Haven’t had others reported the same issue either.

    Can you try again and disabling all plugins except GP premium to make sure there aren’t any plugin conflicts?

    #762642
    Andrei

    I will make a short video about it and post it here. Thanks!

    #763104
    Tom
    Lead Developer
    Lead Developer

    We’d need to actually see it happen on a live site to debug what’s going on. Maybe you can set up a staging site so you can leave the problem up for us to see?

Viewing 13 posts - 1 through 13 (of 13 total)
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