[Support request] Activation licence issue

Home Forums Support [Support request] Activation licence issue

Home Forums Support Activation licence issue

  • This topic has 3 replies, 2 voices, and was last updated 1 week ago by David.
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  • Author
    Posts
  • #1818313
    Morgan

    Hi,

    I have an issue when i tried to activate the plugin of the theme.

    Here is the debug message :

    Fatal error: Uncaught Error: Call to a member function get_error_message() on array in /var/www/blog/wp-content/plugins/gp-premium/inc/activation.php:499 Stack trace: #0 /var/www/blog/wp-includes/class-wp-hook.php(292): generatepress_premium_process_license_key() #1 /var/www/blog/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters() #2 /var/www/blog/wp-includes/plugin.php(484): WP_Hook->do_action() #3 /var/www/blog/wp-admin/admin.php(175): do_action() #4 /var/www/blog/wp-admin/options.php(19): require_once('/var/www/blog/w...') #5 {main} thrown in /var/www/blog/wp-content/plugins/gp-premium/inc/activation.php on line 499

    #1818469
    David
    Staff
    Customer Support

    Hi there,

    see Toms response here:

    https://generatepress.com/forums/topic/uncaught-error-messeage-after-saving-the-gp-premium-license-code/#post-1755772

    If that doesn’t resolve the issue can ask your Host to confirm the server can contact generatepress.com

    #1818481
    Morgan

    Hi,

    I unistall & reinstall, same issue.
    However i could activate the site library, so that’s strange.
    But i cannot import properly, option & config seem ok, but impossible to import the content. So for you it’s a matter of host permission, right ?

    #1818513
    David
    Staff
    Customer Support

    Can you re-download the Plugin from your Accounts > Download. Delete the old plugin and re-install.
    If still an issue then, yes the most common issue is that host server cannot connect to our servers.

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