Archived topic
About to panic over 5.2 and GP premium clash
7 replies · Started by Wendy Peck on May 27, 2019
Hello,
I have just started to move my sites over to WP 5.2 with Classic Editor. The one I did today is really breaking. I can't usually reach the Customizer page. I get "The site is experiencing technical difficulties. Please check your site admin email inbox for instructions." If I turn off GP Premium, it works fine. I have very few plugins on this site, so I have tested all combinations, and it is definitely coming from GP. I've tried directly using GP, rather than a child. No difference.
Any clues? All my sites are in GP by now, and I am just sick over this.
Hi there,
can you check which PHP Version and the PHP Memory limit you have?
In WP 5.2 you can get this from Dashboard > Tools > Site Health --> Info : Server
### wp-core ###
version: 5.2.1
site_language: en_CA
user_language: en_CA
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: false
user_registration: 0
default_comment_status: open
multisite: false
user_count: 1
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /home/wpeckdev/public_html/denvaldron.com/dvmain
wordpress_size: 39.82 MB (41751126 bytes)
uploads_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/uploads
uploads_size: 699.24 KB (716020 bytes)
themes_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/themes
themes_size: 4.11 MB (4308708 bytes)
plugins_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/plugins
plugins_size: 9.77 MB (10242900 bytes)
database_size: 1.06 MB (1115925 bytes)
total_size: 55.44 MB (58134679 bytes)
### wp-active-theme ###
name: Den Valdron
version: 1.0.0
author: Wendy Peck
author_website: (undefined)
parent_theme: GeneratePress
theme_features: automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, editor-color-palette, responsive-embeds, custom-logo, menus, editor-style, widgets
theme_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/themes/generatepress
### wp-themes (3) ###
GeneratePress: version: 2.2.2, author: Tom Usborne
Twenty Nineteen: version: 1.4, author: WordPress Team
Twenty Seventeen: version: 2.2, author: the WordPress team
### wp-plugins-active (4) ###
Classic Editor: version: 1.5, author: WordPress Contributors
GP Premium: version: 1.8.2, author: Tom Usborne
WordPress Database Backup: version: 2.3.3, author: Austin Matzko
WPForms Lite: version: 1.5.2.3, author: WPForms
### wp-plugins-inactive (1) ###
Akismet Anti-Spam: version: 4.1.2, author: Automattic
### wp-media ###
image_editor: WP_Image_Editor_GD
imagick_module_version: Not available
imagemagick_version: Not available
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 8.70
### wp-server ###
server_architecture: Linux 2.6.32-754.2.1.el6.x86_64 x86_64
httpd_software: Apache/2.4.39 (cPanel) OpenSSL/1.0.2r mod_bwlimited/1.4
php_version: 7.2.18 64bit
php_sapi: cgi-fcgi
max_input_variables: 1000
time_limit: 30
memory_limit: 256M
max_input_time: 60
upload_max_size: 2M
php_post_max_size: 8M
curl_version: 7.64.0 OpenSSL/1.0.2r
suhosin: false
imagick_availability: false
htaccess_extra_rules: false
### wp-database ###
extension: mysqli
server_version: 5.7.26
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $
### wp-constants ###
WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content
WP_PLUGIN_DIR: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
I'm hoping that can help to narrow down the problem.
Can you run a a debug on the site and provide back the error log:
I am more confused than ever. The debugging was pointing all fingers to one plugin. Deleting that plugin did nothing, so I disabled another (not gp) and it worked. I'm going to try reinstalling WP to see if that helps. At least I am comfortable that I don't have to give up customizer or GP Premium. Thank you.
How do we stay sane doing this work? I rolled back the PHP to 7.1, and all is fine. Thank you for trying to help.
Glad to hear you found the cause of the problem.
Sanity is over rated :)
