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Hello,
I have just started to move my sites over to WP 5.2 with Classic Editor. The one I did today is really breaking. I can’t usually reach the Customizer page. I get “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” If I turn off GP Premium, it works fine. I have very few plugins on this site, so I have tested all combinations, and it is definitely coming from GP. I’ve tried directly using GP, rather than a child. No difference.
Any clues? All my sites are in GP by now, and I am just sick over this.
Customer Support
Hi there,
can you check which PHP Version and the PHP Memory limit you have?
In WP 5.2 you can get this from Dashboard > Tools > Site Health –> Info : Server### wp-core ### version: 5.2.1 site_language: en_CA user_language: en_CA permalink: /%year%/%monthnum%/%day%/%postname%/ https_status: false user_registration: 0 default_comment_status: open multisite: false user_count: 1 dotorg_communication: true ### wp-paths-sizes ### wordpress_path: /home/wpeckdev/public_html/denvaldron.com/dvmain wordpress_size: 39.82 MB (41751126 bytes) uploads_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/uploads uploads_size: 699.24 KB (716020 bytes) themes_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/themes themes_size: 4.11 MB (4308708 bytes) plugins_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/plugins plugins_size: 9.77 MB (10242900 bytes) database_size: 1.06 MB (1115925 bytes) total_size: 55.44 MB (58134679 bytes) ### wp-active-theme ### name: Den Valdron version: 1.0.0 author: Wendy Peck author_website: (undefined) parent_theme: GeneratePress theme_features: automatic-feed-links, post-thumbnails, post-formats, woocommerce, title-tag, html5, customize-selective-refresh-widgets, align-wide, editor-color-palette, responsive-embeds, custom-logo, menus, editor-style, widgets theme_path: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/themes/generatepress ### wp-themes (3) ### GeneratePress: version: 2.2.2, author: Tom Usborne Twenty Nineteen: version: 1.4, author: WordPress Team Twenty Seventeen: version: 2.2, author: the WordPress team ### wp-plugins-active (4) ### Classic Editor: version: 1.5, author: WordPress Contributors GP Premium: version: 1.8.2, author: Tom Usborne WordPress Database Backup: version: 2.3.3, author: Austin Matzko WPForms Lite: version: 1.5.2.3, author: WPForms ### wp-plugins-inactive (1) ### Akismet Anti-Spam: version: 4.1.2, author: Automattic ### wp-media ### image_editor: WP_Image_Editor_GD imagick_module_version: Not available imagemagick_version: Not available gd_version: bundled (2.1.0 compatible) ghostscript_version: 8.70 ### wp-server ### server_architecture: Linux 2.6.32-754.2.1.el6.x86_64 x86_64 httpd_software: Apache/2.4.39 (cPanel) OpenSSL/1.0.2r mod_bwlimited/1.4 php_version: 7.2.18 64bit php_sapi: cgi-fcgi max_input_variables: 1000 time_limit: 30 memory_limit: 256M max_input_time: 60 upload_max_size: 2M php_post_max_size: 8M curl_version: 7.64.0 OpenSSL/1.0.2r suhosin: false imagick_availability: false htaccess_extra_rules: false ### wp-database ### extension: mysqli server_version: 5.7.26 client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $ ### wp-constants ### WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content WP_PLUGIN_DIR: /home/wpeckdev/public_html/denvaldron.com/dvmain/wp-content/plugins WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: false CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined ### wp-filesystem ### wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writableI’m hoping that can help to narrow down the problem.
Can you run a a debug on the site and provide back the error log:
I am more confused than ever. The debugging was pointing all fingers to one plugin. Deleting that plugin did nothing, so I disabled another (not gp) and it worked. I’m going to try reinstalling WP to see if that helps. At least I am comfortable that I don’t have to give up customizer or GP Premium. Thank you.
How do we stay sane doing this work? I rolled back the PHP to 7.1, and all is fine. Thank you for trying to help.
Glad to hear you found the cause of the problem.
Sanity is over rated 🙂
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