[Resolved] A 9 digit number has appeared at the top left of my client's website.

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This topic contains 3 replies, has 2 voices, and was last updated by  Leo 3 months, 1 week ago.

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  • December 10, 2018 at 2:19 pm #753227

    Lynn

    A 9 digit number (129745463) has appeared at the top left of my client’s website. It looks like it is in a top bar but as far as I can tell there are no widgets in a top bar (so no top bar). It just appeared recently. Neither I nor my client know how it got there. I inspected the code and this is what I saw

    <body class=”home page-template-default page page-id-8 post-image-above-header post-image-aligned-center sticky-menu-fade sticky-enabled menu-logo menu-logo-enabled both-sticky-menu mobile-header mobile-header-logo mobile-header-sticky no-sidebar nav-above-header fluid-header one-container active-footer-widgets-3 nav-aligned-left header-aligned-left dropdown-hover” itemtype=”https://schema.org/WebPage” itemscope=””>129745463

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    <nav id=”site-navigation” class=”main-navigation stuckElement” itemtype=”https://schema.org/SiteNavigationElement” itemscope=”” style=”z-index: 100;”>

    Do you have any idea what this is and how I can get rid of it?

    Thanks,

    Lynn

    GeneratePress 2.2.1
    GP Premium 1.7.5
    December 10, 2018 at 4:02 pm #753307

    Leo Customer Support

    Hi there,

    Anything added in Hooks or Hooks Element?

    If not then try #1 here to eliminate any plugin conflicts first:
    https://docs.generatepress.com/article/debugging-tips/

    Let me know 🙂

    Documentation: http://docs.generatepress.com/
    Adding CSS: http://docs.generatepress.com/article/adding-css/

    December 11, 2018 at 3:53 pm #754194

    Lynn

    No, nothing new in hooks or elements. I tried the various suggestions in your link with no result. I then spoke to my hosting company. Support found the 9 digit string in the php config (I think ) file and removed it. So problem solved. No idea how it got there.

    Thanks for your suggestions.

    Lynn

    December 11, 2018 at 5:07 pm #754227

    Leo Customer Support

    No problem 🙂

    Documentation: http://docs.generatepress.com/
    Adding CSS: http://docs.generatepress.com/article/adding-css/

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