Home › Forums › Support › 504 error or 400 error – installing library template (Decor) with demo content.
- This topic has 8 replies, 3 voices, and was last updated 3 years, 1 month ago by Kevin.
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AuthorPosts
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February 19, 2021 at 5:34 am #1664316Kevin
Hi,
I purchased the GeneratePress Premium Plugin yesterday and I’m struggling to install the ‘Decor’ template from the Library ( including demo content ) – N.b. same issue for all templates tried (with the exception of ‘Classic’).
Also – this is a new/clean WordPress install
I’m getting 504 error or 400 error
The following is what my hosting company says:
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We have tested the case from our side and tried increasing the limits on the server end for you suggested here: https://docs.generatepress.com/article/error-codes-importing/
Unfortunately, none of these helped.
We suggest that you contact the plugin or theme provider to check the issue from their side or just ask them for the demo content file to restore manually on the site.
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As above, if you can provide the demo content file (including the sample page) we can try and take it from there.
If not, please advise how else to progress.
Regards
Kevin
February 19, 2021 at 6:23 am #1664377DavidStaffCustomer SupportHi there,
first thing to ensure is that you do not have any Cache Plugins or server level caches or other optimizers such as Redis enabled.
If thats not the cause – which hosting provider are you using?
They must make sure thegpsites.co
server can be reached.February 19, 2021 at 6:30 am #1664382KevinHi David,
I’m using Namecheap.
N.b. this is a new WordPress Install.
Nemcheap support did the following yesterday:
During the investigation we may need to perform the following actions:
1) Disable plugins;
2) Switching the theme to a default one;
3) Replacing the default for all WordPress installation files. This does not impact the content or performance of a website in any way since the process only resets your basic WordPress files.So I’m assuming that process should have removed any potential hindrances ?
They managed to ‘load’ the ‘Classic’ template but that pretty much seems to be a ‘bare bones’ sample page.
Regards
Kevin
February 19, 2021 at 6:38 am #1664393DavidStaffCustomer SupportHmmm… its aa known issue with hosts that use Server caching that cannot be readily disabled. See Toms reply here:
Further down the replies you will see Tom mentions we’re rolling out a new update – now GPP 2.0 which will resolve this issue. We’re expecting an Alpha release of 2.0 next week.
February 19, 2021 at 6:47 am #1664401KevinDavid,
Just fired your response back to Namecheap support to get a response.
Will come back to you when they reply
Kevin
February 19, 2021 at 7:23 am #1664645DavidStaffCustomer SupportOk – let us know
February 19, 2021 at 11:33 am #1664920KevinOk, got the following response.
Unfortunately, the Cache plugin on EasyWP is built-in and can not be disabled due to technical reasons.
rLooks like I’m going to have to wait for the new update to be rolled out – is it definitely next week ?
Kevin
February 19, 2021 at 1:26 pm #1664984LeoStaffCustomer SupportUnfortunately, the Cache plugin on EasyWP is built-in and can not be disabled due to technical reasons.
I’ve never heard that before – you should be allowed to disable the caching plugin if you wish. It certainly should not be due to technical issue. I’d recommend following up with their support.
We are aiming to release Alpha next week unless we find some major issues before that.
February 20, 2021 at 2:45 am #1665326KevinHi,
Thanks for the reply.
I’ve just checked the content in WordPress and I think that everything MAY have loaded successfully – obviously the error is a bit disconcerting
The ‘Home’ page is showing up as per the ‘Decor’ template, colours, images. shop, category, product and best selling pages also appear to be okay.
I think I may be okay to work with what I’ve got.
Just one question – I appreciate that this is just a ‘mock up’ but the sample image sizes are very big (dimensions and file size) – presumably for a working site this would need to be addressed I.e. optimised images.
Is there any guidance available ( specific to the ‘Decor’ home page layout ) about min/max image dimensions that should be used – I think this is going to be the first challenge, to achieve a fast loading home page with the same look ?
Finally, thanks to the guys for the rapid response to my questions – despite the technical issues I think I’ve made the right choice going with GeneratePress.
Thanks again.
Kevin
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