[Support request] 404 page error only when I visit appearance>>customize

Home Forums Support [Support request] 404 page error only when I visit appearance>>customize

Home Forums Support 404 page error only when I visit appearance>>customize

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  • Author
    Posts
  • #1817950
    Gabriel

    Hello,

    I hope someone can help me with this issue. I get a 404-page error every time I visit appearance>>customize to try and customize the theme. The issue started after I installed AMP for WordPress (the one by Google). I already installed the fix from GitHub for generate press.

    Thanks.

    #1818080
    Elvin
    Staff
    Customer Support

    Hi Gabriel,

    Just to confirm, can we try debugging it fully first?

    Can you try disabling ALL plugins except GP Premium, and see if you can now access the customizer? If no, then this may be a server permission issue.

    If you can access the page and save any changes, can you try activating the AMP plugin you’re using? then test if you can access the customizer. This is to confirm plugin conflict.

    Let us know how it goes.

    A wise man once said:
    "Have you cleared your cache?"

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