[Support request] 404 page double top menus

Thanks Leo, I do have that for the header itself as I didn’t want the top header area on the Blog page, I should have been clearer about that, it was more the double menu issue that’s a problem.

I deactivated all of the plugings, including Elementor and Elementor Pro but excluding GP Premium and still had the double menus. When I swapped to TwentySeventeen I only had one menu on the 404 screen and only had the one.

I activated GP again and after this I went to the GP settings screen and deactivated all the GP Premium modules. I still only had one menu on the 404. Then I activated the Menu Plus module and the 2 menus were displayed again.

On the customizing sidebar I have the following settings:

Menu location:
slide out: not assigned
Primary: MainMenu

Header Layout:
Full, Contained, Left, Enable, Mobile Header Logo – says no image assigned (but there is), Sticky: Enable, don’t hide when scrolling

Primary Navigation:
Menu, Full, Full, Above Header, Right, Hover, Enable, Nav logo – says no image assigned (but there is), Sticky+Static

Sticky Navigation:
Both

Slide-out Navigation:
Disabled

Thanks for your help.

cheers

Jason

Hi Leo,

I have an answer, thanks for pointing me in the right direction.

As you say, I did think it was odd that, if it was a GP thing that it hadn’t been reported before. I checked the font files were in the right place, then on the console I saw there was an issue with the blocked CORS policy. It suddenly occurred to me that for some reason Siteground’s staging sometimes throws up anomalies. I pushed this dev copy temporarily to live to check it there and the same 404 page that had been giving me problems worked perfectly. So the problem definitely isn’t GP or GPP but something on the Siteground staging platform.

I’ll contact them about this and see what can be done.

Thanks very much for your help.

cheers

Jason