Lead Developer
Here’s what I got back:
That is happening because the customer’s license keys are not properly activated on the URL that they have the plugin’s installed on it. This can sometimes happen when a customer starts using the plugin on a temporary URL and then updates the URL to the final, live URL but does not change the license key to use the new URL.
In version 3.4 of Software Licensing we made a small change so that update notifications are shown (but not permitted to be installed) even for non-active / valid license keys.
Have your customer activate the license key on the proper URL and they’ll be able to update the plugin.
Solution:
1. Go to “Appearance > GeneratePress”
2. Deactivate your email
3. Activate your email
4. Re-enable your add-ons updates
That should allow you to update without any issues.
Let me know 🙂