- This topic has 37 replies, 3 voices, and was last updated 6 years, 3 months ago by Tom.
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December 27, 2017 at 6:25 pm #458167LeoStaffCustomer Support
Anchors are just HTML/links and GP doesn’t interfere with them so it’s likely something you added is causing the issue.
I would recommend setting up a staging site so you can find the error and do testing without changing your existing site.
December 27, 2017 at 10:43 pm #458232mikeI don’t have a staging environment on this server.
Right now there it is on maintenance mode.
I have gone through all plugins, turning everything off, and still the same.
I only have yoast, wordfence, nextparticle and elementor.What do to?
Alex
December 27, 2017 at 11:27 pm #458236TomLead DeveloperLead DeveloperYou can send temporary login details through our form here: https://generatepress.com/contact/
Having that javascript disabled should help us figure out what’s going on.
Response times a bit slower right now due to the holidays.
December 28, 2017 at 12:09 am #458253mikeDone.
Happy holidays
Thanks so much
January 1, 2018 at 1:20 pm #461129mikeHi,
Any news?
Site is still in maintenance mode..Happy new year 2018!
Thanks
January 1, 2018 at 9:09 pm #461273TomLead DeveloperLead DeveloperHi Mike,
I replied directly to your email with some info – it should have come from support@generatepress.com.
Happy New Year! 🙂
January 2, 2018 at 3:04 am #461378mikeHi Tom,
Have u sent it to klicker33@gmail.com ?
Because i see no emails from you. Even looked at spam and other folders….
Thanks
January 2, 2018 at 2:46 pm #461834TomLead DeveloperLead DeveloperIs there another email you would have sent through? klicker33@gmail.com isn’t in our system at all.
January 2, 2018 at 3:01 pm #461838mikePlease send to alex.margulis@gmail.com
or just post here…
January 2, 2018 at 3:03 pm #461839TomLead DeveloperLead DeveloperI’m trying to find the email I sent you so I can re-send it or post it here. I replied to the email you emailed us with. That doesn’t seem to be alex.margulis@gmail.com or klicker33@gmail.com. Is there another email you would have emailed from?
January 2, 2018 at 4:24 pm #461884mikethe account is registered on klicker33@gmail.com and i created the contact request through here. don’t remember leaving an email
January 2, 2018 at 8:24 pm #461994TomLead DeveloperLead DeveloperEach contact form requires an email to be entered: https://generatepress.com/contact/
The reply would have gone to whatever email you input there. Our system doesn’t have either of the ones you’ve provided, so it would have to be a different one. Any ideas?
January 3, 2018 at 4:12 pm #462683mikeI dont remember the email i entered.
If u can search by the content then try to find babdesign.co.ilMy site is still under maintenance mode..
January 3, 2018 at 4:13 pm #462684TomLead DeveloperLead DeveloperThere we go!
Here’s what I found:
I think the issue likely coming from the fact that the direct URL doesn’t even work: https://www.babdesign.co.il/#catalog
Simply clicking that should take you to that section on the page, but something is preventing that from happening.
January 3, 2018 at 10:14 pm #462790mikeFor me it works well, On desktop. when i click it, it opens the website in the correct section….
Same as when i click the links in the website..Only on mobile it doesn’t function.
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